Sears Appliance Repair

For four frustrating months I've been trying to have Sears fix my washing machine. I purchased a 5 year protection plan when I bought the machine in 2016 and was told by the sales person that it would be "no problem" to have it serviced if something went wrong. That has not been the case AT ALL - I've had a total of 8 techs to my home (half of whom arrived later than the time slot I was told), I've spent hours on the phone, and STILL I do not have a properly working machine. Two weeks ago I was told Sears would finally replace the washer, but there has continued to be mishaps with that - the person I spoke to on the phone who made the claim report wrote up the report but didn't submit it, I was supposed to hear back from someone by last Friday and received a four minute long silent voice machine from the Sears number, and then this morning I got an e-mail asking how the service repair went last Thursday (there wasn't one on that day). I will never buy another appliance at Sears and would discourage others from doing so. I will be spending probably another two hours on hold tomorrow calling the 800 number to see what has gone wrong - AGAIN.

Repairman arrived in agreed time frame with advanced notice. Literature for service contract I agreed to take promised "we'll fix it on our first service visit." Since I knew exactly what was wrong and needed I tried to get someone interested ahead of time so that repairman would arrive with a freezer door seal. I couldn't get anyone interested. They were more concerned with getting my $80 co-pay. The repairman tried to obtain the seal locally but couldn't find one within 70 miles. So he ordered it delivered. It arrived today and is to be fixed next Wed.

Our service rep. called prior to coming to our home to verify his arrival. He was able to locate the problem on our dryer and fixed it immediately. He was extremely courteous and conscientious. Sears can be proud to have him on their team.