Burbank Home Service Reviews — Real Customer Ratings

Denver H

Tri-Tech Restoration Fire Damage Restoration · Burbank 19 June 2026

EDIT: I don't recall the exact dates, but the issues described occurred over the months leading up to this review, and the experience itself is unchanged.

My insurance company recommended Tri-Tech, and hiring them has been one of the worst experiences I've ever had with any contractor. If you're reading this, I would strongly encourage you to look elsewhere.

I contacted them approximately a few months before posting this review for a very small repair project, and everything from the first phone call was a problem. It started with the receptionist, who my insurance company had difficulty reaching. Approximately weeks would pass with no returned calls, and the only way anything moved forward was when I personally called to chase updates.

After approximately weeks of delays, Carlos was finally sent out to inspect the damage. During that visit, they cut a hole in my wall, found mold, and then left the wall completely open, exposing the area without any covering or containment. They stated they "couldn't touch it," but made no effort to cover the opening -- not even with plastic sheeting.

For approximately the next few weeks, that hole remained open while the original sewage leak continued affecting the wall cavity. I was repeatedly told nothing could be done until mold confirmation came back, which meant the situation remained unresolved for weeks.

It took approximately a few months just to complete mitigation. Even after that, multiple areas were left wet, and I ultimately finished drying them myself by setting up a tent and running my own dehumidifier.

Once mitigation was finally complete, I was told Jacob would come out to provide a repair estimate. That took approximately another few weeks. He indicated I would receive the estimate by the end of the week; it took approximately another few. I signed and returned it immediately.

I was then told someone would come out that week for a repair walkthrough. Instead, I waited approximately another few weeks with no communication until I called again. Someone eventually arrived, reviewed the plan, and told me a crew would be out within a week to start demo. Approximately a few more weeks passed with no action.

When I contacted Tri-Tech again, I was told they were declining the project because it was "not profitable."

During an earlier visit, Carlos suggested proceeding with repairs in a way that raised concerns for me about permits. When he realized he was on camera, he became visibly uncomfortable and changed the subject.

Despite all the delays, mistakes, and additional issues, I still attempted to resolve things professionally. I contacted the owner, Amy, explained what had happened, and asked whether there could be any consideration or adjustment given the approximate months of problems. I was told I had three days to pay or they would place a lien on my home.

I paid, and I am writing this review to share my experience.

Tri-Tech handled only part of the work, dragged the process out for approximately months, left my home in worse condition, walked away from the actual repair work, and threatened a lien when I questioned their performance. I would not use them again and would not recommend them.

Additional note in response to the employee comment:
Nothing about this service was "10/10." I was required to sign a "satisfactory" form before work began, and when I recently called to speak with a representative I was disconnected mid-call.

This was, in my experience, a poorly handled project from start to finish.

esther arizmendi

Tri-Tech Restoration Fire Damage Restoration · Burbank 19 June 2026

I have been waiting for my kitchen to be completed and that hasn't happened since 2024! Bad communication with management including Finance. I've been ignored for continued issued that should be under warranty. Also, Tri-Tech brought their own plumber (Gabin Plumbing from Pacoima) the work done has been giving me problems just a year after. He used used parts and now the other "new" parts are leaking again.

I don't recommend this company nor the plumber. If you have flood issues, contact your insurance and deal with them directly and cash out. Hire your own people.
Warehouse Manage brought back boxes from their storage with mini roaches. I text him and he literally lied telling me that they had to fumigate the entire storage because we had roaches and invaded their storage facility in Burbank. Incredible that was an insult that I can't forgive.

Overall this company is a failure and will contact the next dept to complete my complaint.
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I was forced to sign to the contract without reading it because they saw how worried I was for my enior parents especially my mom whom had surgery the day of the flood and has lung cancer. I felt vulnerable and signed. Also, was told that it was best to sign the contract and deal with them because us "latinos" are basically dumb to handle this sort of problem. Trust me, my insurance agent was the best and we could've had an excellent relationship without Tri Tech.
We were obligated to sign the review at the end to receive our 5 year warranty. All lies except my message. The person in charge of the job should drive by every so often to check the work done.

David the warehouse Manager insulted us by saying we had roaches. Unprofessional and because we no longer needed their services he thought it was OK to talk crap via text.

Theron from Finance at first was pretending to be nice. At the end he showed his true colors until I made him to talk to our insurance rep and he agreed to the amount owed.

Hope this helps and will continue to bug them until my kitchen is done and the plumbing!!!!

I know I'm going to receive a reply from Tri-Tech stating that I was happy but again, NO I WAS NOT!!! I WAS TOLD TO SIGN TO RECEIVE MY WARRANTY.

And this will continue until my house is done. Too bad I can't add pictures.