Home Services at The Home Depot

I have been there several times for quick online purchase pickups but yesterday I needed some help and the team were very helpful and friendly. One of them is Tom who helped me find what I need and picked the right one among dozen options

I’ve been a loyal Home Depot customer for over 15 years through my work in construction and interior design. Recently, I went to return an unopened item with my receipt and the same debit card I used for the purchase. Despite having everything required, I was told I needed to show ID because they were “cracking down on fraud.”

While I had my ID, this is not Home Depot policy, and it appeared the store was selectively deciding who looked “fraudulent.” When I escalated the issue, the manager, Eric, stated, “We’re not a bank, and we’re screening for fraud.” Obviously management isn’t big on customer service so how can you expect the employees to be.

To confirm, I visited two other Home Depot locations and spoke with managers—none of whom had heard of this supposed policy. I also contacted corporate, and they confirmed the same. I’ve since filed a formal complaint because profiling customers and arbitrarily enforcing non-existent rules is unacceptable.

It’s always something at Home Depot smh In the end my cash was returned to me because I was in the right.