John Stevenson Plumbing, Heating & Air Conditioning

John Stevenson plumbing, heating & air-conditioning is the best. I'm a small customer yet, the technicians treat me like a VIP! Brent & Ty - you give the highest level of professionalism, service, & expertise.

For plumbing, heating, and a/c service needs, I highly recommend John Stevenson.

Scheduling a quote was a breeze, Joe came out, on time, and gave me what I firmly believe to be an honest and fair assessment of what we need done for our plumbing. Beyond that, he answered any and all questions I had and even helped me out with a water heater situation I had. I'll happily pass along the John Stevenson Plumbing name, and Joe in particular, to anyone that asks.

WAIT! Make Note: the only reason this is a 5-Star Review is because the company pays its technicians a bonus for each 5-Star Review and the technician on our service deserves the bonus.
HOWEVER, this is not a 5-Star Review on the Company. Based upon all of my experiences recently, I can only offer a "Proceed with Care" review. Three years ago, their initial visit and service was superb. Recently, the company has performed more like the Keystone Cops (if you are not old enough, Google it). Their rush to embrace AI (artificial intelligence) is both condescending and unethical. Call them and find out for yourself...you won't get a human being, but you will get a bot that SOUNDS very much like a human. Since this fact is unethically NOT disclosed by the company, the only way you can find out that you are talking to a machine is to ask the Murderbot (see Netflix) is to ask if they are human...the bot will admit it is not.
Then, there is the over-promise and under-deliver problem. The company claims that they will call you well-before your arrival to let you know they are coming. This does not happen. (I did get a text message from an unidentified stranger the night before, helpfully declaring that the would arrive "first thing in the morning". What the hell does "first thing in the morning" mean...how is that confirming an arrival time...6 a.m.?...8 a.m.?...later? The tech arrived at 9:30 a.m.)
Finally, their pricing seems at the highest end and their sales approach sadly reminds me of the standards of a used car lot. The individuals in this company are courteous and the work--when it finally gets done--is professional. But the journey needs serious improvement. Management has tuned out. Dump the Murderbot on the front end of all phone calls Or at least reveal to the caller you are using AI and offer a human alternative. Then, set up an audit system to ensure what you promise in customer communications actually happens.