Reviews of local pros in Carson, California

He came in and he checked the dryer and he was able to find the problem really fast. It was the problem was that my fan was full of lint so he showed my husband how to do it. So we're fine now. Thank you very much

My first service call was May 28th. Service Man said Part is Obsolete for the Samsung Refrigerator (Part # DA92-00384D)

I have been waiting patiently since May 28th and there has been no resolution nor approval for a New Refrigerator. I have called every week since May. Every Time I call the Customer Service states that they will Escalate the situation to their Supervisor and to call back in 3-5 business days.

I have been calling back 2 times a week since May and receive the same response. We find ourselves now July 25th. TWO MONTHS LATER And my approval has not been resolved. Last call was today and I received the same response for the last 9 weeks.

I cant seem to get any help to resolve my Approval for a new Refrigerator. I have spent $100's of Dollars having to eat out because of no Refrigerator at home.

I am and Elderly Man and my wife is Disabled and have explained this situation numerous times but NO RESOLUTION.

Please help me get this resolved a soon as possible.

Miguel

The technician arrived outside of the window, didn’t text us before to let us know when they would arrive and then suggested we add Freon which did not fix the problem and actually made our AC even worse. Now our AC doesn’t work at all in the middle of a heatwave.

The Team Really are professional, They Respect Us the Customer and They will repair and do a Good Job

My dryer can go another 10 years. Technician knows what he's doing! not the same feeling for the customer service who still have an old phone they can change. Sears warranty customer service needs better training!!!

Jose was very knowledgeable and informative. It was a pleasure doing business with him!

Very knowledgeable courteous helpful and patient

Justine was pleasant, knowledgeable and thorough in servicing my dryer ; he explained the problem and repaired my dryer for optimal performance. He has renewed my confidence in Sears Home Warranty, I will request Justine as my technician for future repairs. Thanks Justine for a job well done!

The technician was very pleasant and professional! He adjusted the thermostat, so my stove should be able to cook my food without burning it!

This is the 3rd visit for the same issue. This tech came out twice and now that he left, my ice maker is shooting out water and my ice cream is like soup. Freezer is not working. Tech told me if it didn’t work this time to send back to China. I didn’t find that funny at all. I need my refrigerator fixed and I cannot keep missing work to wait for substandard service. It should not take this many visits and now this time my food is thawing.

Sears home services is awesome for appliciance maintenance and diagnostic

Excellent Service! He explained parts and service info to my husband - he was pleased with the service we received!

Rep was very nice, knowledgeable, explained the issue in such a way that I understood and repaired my fridge

Thank you very much for having employees with so much expertise and experience & above and beyond customer service highly recommend.

He got it done. Quite fast too

Couldn’t see serial number or model number. I explained that when I called to make appt. Tuck said it was nothing he could do never tried. Will I be refunded the 100 dollar please contact me. I’ve tried to call several times only to get the run around. You serviced my products before do you record the serial and model numbers in you records. Please contact me with a response regarding this matter

Jose R. was great!!! Answered my questions and was very polite. I requested him specifically to come back to finish the repair. Pleasure working with him.

Top notch service from Morrise. Excellent communication. Fixed our problem quickly. We have previously worked with other Sears providers but Morrise has been the best.

The Tech was excellent! He deserves 5 stars ⭐️⭐️⭐️⭐️⭐️. He went above and beyond. He is certainly an asset to Sears!

Sears on the other had isnt the company they used to be. I would give no stars if possible!I have been trying to get this appliance fixed since June 2024. A third party has even come out at Sears request and advised that the unit has parts that need to be replaced and they should fix it. All to no avail. I was even told by customer service that they no longer service the unit and that I should cancel that portion of my policy, and they would refund my money....nothing said about repairing the unit that has been under their protection agreement since it was purchased in 2013! I will be getting my lawyer involved and filing a claim. This is the second time that Sears has not honored their protection agreement with me. I was concerning renewal because of the awesome Tech...I would be crazy to subject myself to such foolishness!

So grateful for Cesar O for expertise. He’s very kind and educated me on my A/C. Answered all my questions
Thanks again

Martin call me several times instead of just canceling. It was a very busy day, so I appreciate that since I did not wanted to cancel. In the call I ask him call me when he was done, since I was running errands and so he did but missed his call again. I call him and answered and inform that everything went well. Let me know what he did and answered my questions. Thanks .