Appliance Repair reviews in Cerritos, California

Issac and Rudy were great. They explained the problem and informed me when I could expect the part, the door boot, to be delivered. They serviced my dryer for maintenance and had a friendly, professional attitude the entire time.

I got service the same day I requested it. Elijah was knowledgeable, quick and courteous.

Very professional, efficient & ready to
address my questions & concerns 👍

Techs that came were very efficient, knowledgeable and were able to answer all my questions thought and very professional. I am completely satisfied with Sears Company and the service that they provide and their Extended Service Agreement. I would highly recommend buy it.

Excellent, knowledgeable and efficient. Very much appreciate his customer focus.

Technician arrived on time. Diagnosed the issue and explained every step of the process. Very helpful, efficient and professional.

Very nice and professional knowledgeable. Help me understand the problem with my washer thank you so much. If I ever have a problem again please send same technician.

This was the second time I was expecting a technician, for the same reoccurring issue with my fridge that has been ongoing for over 2 months. This is the 2nd time a technician comes and states no one is home. When in fact I had been awaiting their arrival between 8am- 12pm for this technician. As I received the text notification “sorry we missed you”. I went outside to see if I could catch the technician in which I did. He was very displeased and unpleasant as I waved him down and let him know he didn’t knock on my door and I was waiting for him. He nonchalantly states he had the wrong address as he was driving out to the main intersection. This technician has also been to my residence previously. He parked and got off of the very ill mannered and walked into my home with an irate facial expression. He seemed extremely bothered to assist me with my fridge and annoyed making calls to help fix the fridge. In future please do not send this technician back to my home, and or anyone’s residence as he was not helpful and had a very negative attitude.

James a great technician, I'm glad he did a great job, I really appreciated with him. Thank you for having a great technician as James 🙏

It has been a very long road to get to this repair, however he knows what he is doing and hoping this solved the excessive frost. 5 years this has been happening and every repair has been a bandaid. He cleaned out all of the frost under and behind the main drawer.
He is respectful, courteous, and is knowledgable. He didn’t waste time and stayed on task.
Great employee.

Enrique was timely, professional and very thorough.

Isaac was outstanding in every way. His expertise was reflected in the highest quality of work. He was professional, and explained what he was doing and why he was doing it. I’m so glad I subscribed to the Sears Home Protection Plan. It gives me such peace of mind to know that professionals are at hand and I can expect the highest possible service..

Frank was knowledgeable, informative and polite while fixing our washer. He was clean and neat, leaving only the replaced part as any honest technician does.
Count yourself lucky if, after scheduling service, you get a call from Frank stating he's minutes away, headed to your house.
Jay H.
Anaheim

Isaac was on time friendly and informative about what was going on with my washing machine I would definitely use their service again

He did a great job but he didn't have all the tools he needed to fix the dryer he had to borrow my tools, plus I had already payed for everything in June 9th, and he wanted to charge me, at least that's what the computer told him , I don't think is fair cause it took 3 months to get it fixed,

Susan is very profusely and knowledgeable. The best technician at Sears!

Very polite and considerate and explained the reason for not having heat in the dryer. He fixed it. Thank you

Maston was friendly, knowledgeable, and efficient. I appreciated that he wore shoe covers as we don’t wear shoes in the house and we have a crawling baby. He also gave great advice for keeping our fridge running well.

Thank you, Justin
You’re an incredible technician. It’s always fantastic to know that someone like you can come just to come fix the problem. Excellent member services excellent customer skills and communication with myself with the member Sears I highly highly recommend Justin and I hope and pray he’s receiving all the correct proper respect, benefits protection as a valued, highly highly valued employee. Thank you.

He was very polite, respectful and gave some insights on how to try to keep our 5 year issue from happening. He did explain why it keeps happening and not really a long time fix. There doesn't seem to be a long term fix. He seems to be very knowledgeable on appliance repair. Great service! This repairman was the best one we have had from your company.

After the condenser fan was installed, our ice maker did not work; it worked perfectly prior to the repair. I had to chat with AI, which kept trying to charge me for another repair. I am currently waiting for a technician. No, I am not satisfied
If I could give no stars, I would