Contractor reviews in Cerritos, California

Good service.

Exceptional.

Extremely accommodating.

Good staff, but one employee stands out.

The company's disregard for its own policies is frustrating. The employees seem to prioritize convenience over protocol, choosing to park in the main lot where customers also wait, forcing those of us paying their wages to cover more distance on foot.

We got great service from this place. Eric was super knowledgeable about all the different flooring options, and he helped us pick out what would work best for our needs. The warranty is good, and it looks like it'll last a long time. They also provided decent tools to help us install it ourselves. We're doing it on our own now, but Eric's guidance was really helpful. Overall, we're happy with the purchase and the advice we got from the staff at this location.

I'm extremely let down with my experience at Cerritos Home Depot. It seems like most people have had similarly frustrating interactions with this store. I visited Cerritos Home Depot and was assisted by Frank, who was knowledgeable, polite, and helpful. He provided an estimate for Milgard windows and scheduled someone to take measurements and confirm the price of installation. The person who came to measure me up showed up on time, but that's where good service ended.

I was told that they only install Simonton windows, not Milgard as I was quoted at the store. Unfortunately, he didn't seem familiar with Milgard windows and was even dismissive of them. He claimed Simonton is their best seller, but when I looked up Simonton windows online, customer reviews showed a rating of 1.5 stars. When I asked questions about how they would install the windows, I never got clear answers - just "trust us, we'll do a quality job." The price quote was for Simonton windows with installation, but he refused to break down costs after I asked multiple times.

After numerous requests, he eventually told me he had to leave. I spoke to Frank at Cerritos Home Depot again, who said that was incorrect and promised the supervisor Brian would call me. It's been two days and I haven't even received a courtesy call. Given all the negative reviews for Home Depot installation services, it seems like there's a significant gap between the window specialist in-store and the actual installers.

It would be surprising if Home Depot management hadn't noticed this issue by now, but maybe that's just naive thinking on my part.

They sold me a lovely flower pot and matching plant that fits perfectly in my home - a great combo. Highly recommend Home Depot!