All reviews for Hi-Tech Home
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these guys are the truest example of professionalism and quality. Not to mention surprisingly reasonable pricing. I have been in the residential and commercial construction industry for 35 years and have known a lot of contractors. From the initial call to the scheduling and work performed, I was extremely surprised and impressed. Highly recommend!
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Always very responsive, and professional service provided. We've had smart light switches, irrigation system controls, garage door control, and other features installed in our home by the team at Hi Tech Home.
We recently had a gas fireplace installed, and will definitely use their services to help evaluate what's possible, and set up controls for the fireplace through our alarm.com app.
Big thanks to Richard and Jacob. Great costumer service all around. -
The team at Hi-Tech Homes was very professional and came out to our
home, scoped out the installation and provided up with various options.
They were able to work with our schedule, and did all the measurements
and identified/labeled all the appropriate locations for the equipment and
did an excellent job. Once the equipment was installed, they provided us
with the training to manage it.
We are very happy customers of theirs and have enjoyed working with
them.
Vivek P. -
I used another service to wire my home for audio/visual in 2008. In 2012, I called Hi Tech to fix what the first installers had done and convert an extra room I had into a theater room. They replaced and reorganized the existing equipment. When they were done, everything sounded, looked, and worked much better. Any time I have a question or some equipment that a needs programming (usually at night), someone at Hi Tech will respond to a message or late-night email as soon as they open. All the techs that come to the house are professional and knowledgeable. The management team is straightforward and experienced. I highly recommend them if you are considering upgrading your equipment or movie-watching space.
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I have been dealing with Hi-Tech homes for over 12 years they have done two homes, a pool house with Control4, alarm and cameras. I have also added cameras in three locations of my business. Chris always takes care of me and Chad has even been known to respond to my emails on the weekends. A few years back I moved my alarm service in all three locations of my to them as well. We have been really happy and they take good care of us. I have recommended them many times and haven't ever been disappointed. Give Chris a call at Hi-Tech Homes and he will take care of you.
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We have been with Hi-Tech since we had our house built. What we initially had done has evolved into something much bigger. In my dealings with the staff at Hi-Tech they have been very accommodating and very professional. Any time I need assistance they have been able to work with my schedule. Chris and Chad both are an asset to the company. I have referred other people to them and the level of service provided to them has been outstanding. Good work guys!
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Please note they only install what you buy from them.
"Hello Rene, thank you for your interest. To maximize ours and our clients success on the functionality of electronics, we only install equipment that was purchased from Hi-Tech Home." -
Six years later, and things at this place have not changed one bit. Trying to get anyone at this place to answer a phone is still difficult if not impossible. They don't return calls or responded to online request. After being with them since 2018 I think it is time to check with another security company. Maybe find someone that actually cares about service.
Official response from representative 24.09.2018 22:05Thank you for your feedback. I apologize for the communication issues and assure you that this isn't the norm for our company's high customer service standards. I'm glad to hear we got everything straightened out for you. We certainly aren't perfect and your feedback allows us to learn from any shortcomings. -
Horrible tyrant owner. Do not work for, buy from or hire this company. Dude locked me in his house in Santa Monica, told me I can't drink a beer after work, after working me for 16 hours and making me work on his house after the work day. For $400 a week... plus locking the window of the box truck, so I couldn't get fresh air.
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Had no choice but to go with Hi-tech homes because mccaffrey has a contract with them. I've been extremely dissatisfied and disappointed. They do the minimal and the poorest quality work with the most expensive prices. Job is left a mess and unfinished. They use the cheapest quality parts and wire. $750 to have my speaker wires ran and they use wire far below and decent manufactures specs. I've been here for a couple months and still waiting for them to finish what they promised. The only negative drawback buying a home through mccaffrey is being forced to deal with hi tech.
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No customer service, you don't ever get a live person. I've been trying to contact them for a week. Go somewhere else where your money's worth. Sucks for me that Leo Wilson had recommended them and I already paid for their service in advanced.
Official response from representative 29.04.2018 21:10Thank you for contacting us. We spoke with our office staff and understand that they promptly reached out to you to resolve the issue. We sincerely apologize for the inconvenience. Please let us know if you have any further questions or concerns, and we will get back to you as soon as possible. We value all of our customers feedback, and appreciate your business.