All reviews for EHC HEATING AND COOLING
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We recently moved into a new home and discovered that the furnace wasn't working properly -- even when it was turned on, the house never warmed up. With winter approaching, we reached out to EHC for help.
Noel Rizo was assigned to our case, and he was absolutely fantastic. He arrived at our place within an hour or placing the service request. He was super communicative, arrived promptly, diagnosed the issue within an hour, and explained that the furnace needed to be replaced. He quickly followed up with a detailed report and scheduled a replacement appointment within the same week to ensure we'd have heat before the cold set in. He called us to confirm the appointment and even when he got the parts he needed!
Despite having a busy schedule and heavy traffic, Noel arrived exactly within the time window he promised. He worked diligently and efficiently, removing the old furnace and installing the new one with impressive attention to detail. He took great care to protect our floors, laying down tarps and ensuring nothing was scratched or damaged. When he was done, he left the area spotless.
We were thoroughly impressed by Noel's professionalism, craftsmanship, and work ethic. Thanks to him and EHC, our new furnace is running beautifully, and our home is warm and cozy ( We are actually excited about winter now! 😊 ). We couldn't be happier -- we highly recommend Noel Rizo from EHC for anyone in need of heating services. -
David was amazing.
He showed up on the promised time window.
With a 10 minutes diagnostic he was able to pinpoint the issue. The circuit board went bad.
My lucky he had one with him.
Thanks to him the kids will sleep comfortably tonight.
Very professional, highly recommend.
⭐️⭐️⭐️⭐️⭐️ -
Great installation - very good people and a good job. The installation completed late in the night so it might be a long day.
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Actually, I’m not quite sure what service was done. It was done through Old republic Home Repair warranty. It would be nice to know what was wrong with the system. It seems to happen frequently or at least at the beginning of every year. Is it something that I can teach my tenants to do so that I don’t have to pay the co-pay on the visit.
Please send me a detailed report of what was done for my records, please. -
I did not have a great experience with this company, to start off the tech came out and determined that my blower motor was dead. He took the whole assembly with him to figure out the sizing and so im thinking hes going to the supply house to get a motor. I call him hours later and he says that he has a lot of other jobs going on and cannot do the work today, would of been nice to know that upfront to set my expectations. Since he took the entire assembly with him so I didnt have the option to get a second opinion or use somebody else and I have a pet in the middle of summer so its critical I get the AC working.
It took the guy multiple days to find the motor which is totally understandable considering its an extremely old unit with an odd size for the blower motor. He did contact me a few times to let me know he was having trouble finding a new motor. Once he found one we scheduled windows to get the assembly installed from 6-8PM so I didnt have to miss work. I was expecting him to show up at 6 but calls me at 7 saying hes still an hour away in traffic. He eventually showed up towards the end of the window to do the work. At that point I was irritated and super stressed out because I needed this work done ASAP. The tech did a poor job managing my expectations through the entire process and arriving on time. -
The service was professional and prompt however the pricing is out of line. They agreed to lower the price after a discussion with the tech, however when I got the updated bill nothing had changed on the bill. If they would of kept their word on the billing adjustment, then at least 4 stars.
Edit 1
Reply to Owner Response
This is a real response from a company that hires thousands of service technicians year. None of the reviews I have put up are identical and all have receipts. They just go up when i feel like its justified, while not all the reviews are bad, most are.
It is great that your company responded so quickly, one would assume you would like to get to the bottom of the complaint instead of making false allegations of a not real customer before trying to reach out.
I have the invoice, and recorded conversation with they tech that claimed the cost would be lower after the phone conversation.
Edit 2
It seems like someone in the office was able to find the exact invoice as I was e-mailed an updated invoice for a lower cost after the Owner reply was posted.
I have updated from 1 star to 2 star due to the resolution, would be 3 if they actually attempted to reach out. I shouldn't have to give a negative review and be accused by the owner of a false review when they hadn't tried to reach out. -
Set an appointment for them to be here between 3-8pm and organized our schedule to be home during this time. They showed up at 2pm and we were not home... they left and never returned during the appointment window. Multiple calls since go straight to voice mail, no return call, no return text. Unprofessional !
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1 star because I have to. There is no option for less unfortunately.
Well, I’m here in hopes to give people a heads up about this guy. Eros, the owner, is a real piece of work. I purchased a truck from him that he advertised with 80,000 miles on it. When I went to look at it, the five digit odometer showed 20,000 miles. I questioned this. It was explained to me that the vehicle had 120,000 miles on it. I purchased it. When I received the title for the vehicle, the true mileage when he purchased it in 2021 was 222,000 miles. The real mileage is 322000. He knew this and lied. How does this relate to EHC? The owner’s character does not change. Just like he cheated me for money, he will cheat his customers. That’s just who he is. Be careful!!! Better yet, don’t chance it.