Waraner Tree Experts Dustin and Kim

I have gone with Waraner several times for various tree trimming and stump removal projects. Recently had them thin out a monterey pine and remove mistletoe and dead branches from birch tree. All very well done and good clean-up afterwards too.

I'm not a customer, just an "innocent bystander". They were apparently hired as a subcontractor to trim a tree in front of a neighbor's house in Oakland. (They wouldn't tell me who the contractor was.) Their truck showed up bright and early (8:15 AM) on a Monday morning and double parked on our narrow residential street. My car was parked on the street in front of the neighbor's house, under the tree [a big magnolia that spread over the sidewalk and street].

They'd put up no prior notice of their work, or of the need for people to not park under the tree. Five minutes later, my neighbor shows up and asks me to move my car. At that point, there were no longer any parking spaces available on the street (it's just off College Ave., and "parked up" from 8 AM until 9 PM), so I had to come out in my slippers, move my care, and park a block and a half away. Perhaps needless to say, I was annoyed.

I called and left a message for the company. About an hour later, I got a call back from the owner, saying there had been a "miscommunication" between them and the contractor. Said it was "just a mistake." They admitted that if I hadn't been available to move my car, they would have had to drive their truck back to Walnut Creek and come again another day.

To my mind, this kind of "oops" is not something i'd like to see in a company I hired, and I sure won't call on them to work on trees on my family's property.

Local family business, absolute professionals with honesty and integrity true experts at their craft. Kim and Dustin are the best! I wouldn’t hesitate to recommend them to anyone.