Carter & Sons Heating & AC Company

I had to call in a second opinion after a local company suggested a full replacement of my home's heat pump system, which would have cost me an arm and a leg. The technician from Carter & Sons Heating & AC Company, steven, spotted signs of a refrigerant leak near the heat pump, something that was completely overlooked in the initial inspection. He traced the leak back to a pipe joint. After fixing the issue, steven proceeded to purge, recharge and test the entire system. He found that everything was working as it should. This saved me from having to shell out a ton of money. I really appreciate the honesty and professionalism displayed by steven. It's quite reassuring to see such diligence in Costa Mesa.

I was having trouble with my furnace and even though I had tried restarting it, it just wouldn't work. So, I decided to seek professional assistance. I reached out to several service providers but they didn't seem interested in understanding the specific problem or the error code my furnace was displaying. Instead, they were quick to quote hefty fees ranging from $175-$250 just for someone to come and inspect the furnace. However, when I contacted another service provider, my experience was different. For the first time, they actually asked me to describe the problem and the error code. They suggested that I switch off the breakers and leave them off for more than 10 minutes (I had tried this previously but not for such a long duration). This simple advice proved to be a game changer - it completely fixed the issue with my furnace. I was relieved that I didn't have to shell out $200 just for someone to come and diagnose the issue. Much appreciated!

I can't recommend Carter & Sons Heating & AC Company enough for your hvac needs. Their service is absolutely top-notch. I switched out an ancient furnace and AC for a state-of-the-art air source heat pump, and brought in a tankless water heater to take the place of my old, gas heater. They also repositioned the outdoor condenser to a more suitable spot around the side of the house. The entire project left me extremely satisfied, from the initial stages to the completion. The team was efficient, finishing the task quicker than expected, and they stuck to the initial budget without any hidden charges. Their quote was competitive and they were punctual. They took into consideration any inconvenience caused during the project, their work was of high quality, and they made sure to tidy up once they were done. They ensured everybody was on the same wavelength before commencing the project in the morning, and checked everything was in order at the end of the project during the inspection. They were also flexible with their invoicing, accommodating my request to pay using a credit card over two billing cycles. Communication was always straightforward and effective, and their work was superb. They managed to turn my home into a comfortable and energy efficient space. I'm truly enjoying the new system, the smart thermostat controls are a particular highlight. I'm really glad i chose to upgrade my hvac system. Thanks for doing an excellent job.