Appliance Repair reviews in Cypress, California

There was a delay and mixup of my given contact #'s which delayed badly needed service about a week. But when he finally showed up first for the estimate of parts needed ( my washer was on it's deathbed - 10 parts ) & after another week to finally fix it - my Mom and I were very happy with Arnell's service. The washer and dryer are both running great . The price quoted is for each machine.

This company came out to “fix” our washer and dryer more than 5 times and rescheduled more than three times. They say they’ll show up between 8am and 4pm so every time I have to take a day off work. And then they didn’t even fix it. Eventually blamed our “power source” and continues to ghost us. WORST EXPERIENCE EVER. Literally driving us crazy and costing us a ton of money.

Pablo was knowledgeable about my Maytag washer issue. He provided courteous and professional service. I highly recommend.

Paradise Appliance gets 5 stars with no hesitation - they are top notch. The tech, Riccardo (Ricky), fixed my fridge efficiently. He showed up on time, knew exactly what to do, kept everything clean and even wore booties. His visit was preceded by one from another tech, Benito, for an initial assessment. Benito was equally stellar-- on time, knowledgeable, polite, and helpful. The office staff is very responsive-- if I sent a text outside of normal business hours, they replied right away the next business day. Of course by phone they are great too. Amazing service all around! 👍

Matthew provided excellent service.
He represents Paradise Appliance Service in the utmost way. He was on time, courteous, trustworthy and very knowledgable. We are very happy with the repair completed on our major appliance. Thank you.

If you need service, you can rely on Paradise Appliance.

We purchased an extended warranty on our major appliance and it covers everything. I would recommend.

Gilbert is an excellent Technician. He called to alert me when he was going to arrive along with Paradise’s online tracking system all were on time. He was very efficient and answered all questions I had

To say I'm disappointed and upset about Salvador and your company is an understatement. He refused to help me move the dryer to visually see if the vent was improperly installed was the reason I told him to leave. He told me it's not the dryer, and wouldn't check it. Your company is the worst one I have ever dealt with. And he was over an hour late, without calling to say he was running late. I told Home Depot they should change companies. I'm posting this information on YELP.

Oraile, was very attentive to my repair needs. Was very knowledgeable on what needed to be fixed and made sure the full repair was done properly without rushing or cutting corners.

Steven was great! Very knowledgeable, professional, and patient! Great warming personality and put me at ease about my issue! ☺️ Paradise has a valuable technician in Steven. Thank you for sending him out to fix my problem!

Mathew listened to our issue and tested the microwave. He explained how newer microwaves have changed and determined it was working as it should. He was very knowledgeable and also suggested a cleaning method for the oven. He was excellent!

Despite calling Paradise and asking in advance before the appointment and if Paradise could repair my older KitchenAid dishwasher (I provided the KitchenAid model number), the serviceman came and said Paradise can't get parts for my dishwasher and said it could not be repaired. I wasted $169 for the service call and waited over a week only to be told Paradise can't repair it. Furthermore, the serviceman only spent a few minutes to confirm it wasn't draining -- he did not diagnose why it wasn't draining to determine what actual parts would need to be replaced. I was totally disappointed and felt I was misled by Paradise about the $169 service appointment.

Although he arrived after the scheduled appointment time, he was very thorough. Javier made sure to fix my washer promptly. Thank you!

Jimmy was awesome. He explained throughly what was wrong and he fixed it right away. He ordered the parts and dryer was working perfectly after that! Thank you

Benito provided excellent service for our repair. The 5 stars are for him. Scheduling the service took weeks and all food was lost from freezer and fridge. The company offered no reimbursement.

Armando came to inspect our Maytag stove as one burner wasn’t lighting properly and flame was low. It turned out that a simple paper clip cleaned out any debris from inside the burner. He showed us how to locate the gas line entrance on the burner. It was worth the service fee. He was prompt, respectful, friendly and efficient. Very pleased with his performance.

Benito my tech was very easy to talk with and he also let me know about certain features on my washer. He was very efficient, knowledgeable and he answered any questions that I had ask him. Benito also was courteous and gave service with a smile. I was very satisfied with his work etiquette.

Although the tech did a diagnostic test my issue was not resolved to me. I had to plug and unplug washer to get it to work for me. When the tech came it was working fine because I had just unplugged and plugged it a week prior. Therefore the tech told me next time it acts up to try and get a picture of the lights. The light movement apparently will give the tech a clue as to what is wrong with the washing machine.

So until then I wait, hope and pray that the washing machine continues to work. The tech was friendly but I was not satisfied. I expected Whirlpool to do and be better. I expected to know "Why" the washing machine is already acting up. I just purchased it 7 months ago.

Andrew checked my issue, and was very helpful in giving me info to understand what had gone wrong. I also understand how to identify an error code, which was bugging me when the issue occurred. I could have been more helpful when setting up the service call.
Andrew was timely and great to work with.

My husband purchased me all new appliances kitchen and washer and dryer in Oct 2025. My husband noticed when the washer was on spin, the tub was hitting the front of the washer. We are under warranty of course as well as the purchased extra warranty. I called to have Paradise Appliances Service to send a tech out to Service my washer. The representative wasn't much help. She basically tried telling me that was normal for the washer to made that noise and the banging of the tub against the washer. I just asked her to please just send a tech out to determine the problem. So the soonest was a week out in the late afternoon 2-5 in which was for today. I had received my confirmation email and text yesterday for my appointment today. So my husband took the day off to be available. This morning only 5 hours before our service slot, they canceled stating the tech was unavailable, to call or press the link to reschedule. So now of course we are not satisfied with this poor service. Not only can we not use our band new washer, my husband took an unnecessary day off, and they stated the next available appointment is in another week and that they can not tell me what time until the day before. I asked the Representative Mel if she can please give me a time so we can plan accordingly. I was told she could not. I let Mel know that is unacceptable and that we are not satisfied with their service. I also asked if there is any cancelation if we can be notified for sooner service. She did say yes if one becomes available they will notify me. So for now we will have to continue to spend money at a laundromat when we have a new washer & dryer with a warranty and added warranty that we can not even use in a timely manner. Its unbelievable a company only has few techs to handle these calls, to not be able to send a different tech to fulfill the needs of their customers.

On time. Personable. Knowledgeable.

I’ve been helped by Larry and Quang… awesome people… if these 2 are a representation of the entire company don’t hesitate to book with them.

I have been trying to get someone out to fix my washer for almost 4 weeks now. I have the D&G warranty and they are the contractor for them. First time they rescheduled do to parts i understood. After about 2 weeks they said I could reschedule and I did. I received confirmation email and text. I called off of work to be available, my family and I really need our washer. They called 2 hrs before to let me know that no one was coming to reschedule. Nothing available for another week and a half. They are very unprofessional and do not care about your time. Check with your warranty and see if there is another contractor or just go elsewhere if you can.