Appliance Repair reviews in Diamond Bar, California

I rarely write negative reviews, but this experience has been frustrating enough to warrant one — and I want to warn others before they go through the same ordeal.

This company was contracted through GE for a warranty appliance repair, and from start to finish the process was extremely unprofessional and poorly managed.

First, after the initial service visit to diagnose the appliance, no information was entered into their system for over a week. This alone caused unnecessary delays in moving the repair process forward. We were then told that the replacement part had been ordered and were given an estimated delivery date — however, when the part was delayed/back-ordered, no one proactively communicated that update to us.

The most concerning issue is their complete lack of communication. Calls routinely go unanswered. On multiple occasions, the phone was either never picked up, immediately hung up, or routed to voicemail with no return call. Messages left were never acknowledged.

Scheduling is equally unreliable. When service appointments are set with a stated arrival window, there is no follow-up, no courtesy call, and no real accountability. Technicians either arrive 1–2 hours late or do not show up at all.

It’s disappointing that a major manufacturer like GE would outsource warranty service to a company operating at this level of disorganization and unresponsiveness. Warranty repairs are already inconvenient for customers — the service experience should make things easier, not more difficult.

I strongly caution others against using this business if you have any alternative options. Save yourself the time, frustration, and lack of follow-through that we experienced.

I hope GE re-evaluates this partnership, because the service provided here reflects poorly on their brand.

Brad was very honest, dependable and reasonable. Had two places told me to replace the condenser/compressor but Brad was able to replace minor parts and saved me lots of money. Came to my house twice and called me 4 times to checked on his work to make sure repair was done properly. Very impressed with his honest and hard work at reasonable charges. Recommend him very strongly to call him before any appliance repairs. Thank you Brad.