Mauzy Cooling Heating Plumbing Electrical

Full disclosure I am only reviewing a quote I received and am not reviewing any work. Others need to be aware of the price gauging and not be taken advantage of. I recently had Mauzy out for an estimate as my tankless water heater was leaking. The tech was friendly enough, but I imagine inexperienced as he had to video chat with a manager to "diagnose" the problem. I had already done the hardest part of the job, which was taking the cover off and removing the 4 screws. I have a navien npe 240s. The part needed was a navien water adjustment valve / bybass mixing valve (ranges from $60-$100). I bought one for about $90 and that was cause I paid for 2 day shipping. The actual work required removing two spring clamps and a wire harness (simple work you do with your fingers and no tools required). I was quoted almost $800 for a part that would cost under $100 and for labor that would take a new tech under 30 minutes and an experienced tech under 10 minutes. I feel like they also tried a scare tactic on me telling me that I'd be "better off getting a new water heater cause once something like this goes, other things are probably going and who knows if the valve is even the reason for my hot water problems". I received other quotes and none higher than $500. It took me 10 minutes to replace the valve myself and water was better instantly. I am not trying to hate on businesses making a living and paying people fair wages. I get all that. But $800 quote for a job that would had taken under an hour and product under $100. Stop taking advantage of people that don't know better and are trusting.

Abraham arrived on time within the hour with the call from Mauzy. He was courteous, wore plastic cover for shoes, greeted and introduced himself, and explained to us what the problem with the clogged sink was build up. He didn’t want us to pay extra for something we don’t need. Years of gunk and grease build up. He recommends the services and didn’t force anything on us. I highly recommend Abraham because he has a lot of heart, objectively since we discussed prevention of possible future build up but given our house is old, built in the 1950’s — changing the plumbing to expand the diameter of the drain plumbing seems like a better alternative. He gave us water facts sheet and they also offer a lot of services for heating/cooling and electrical as well.

I had a new heater system installed in my house about two weeks ago And since that time I was experiencing A noise that sounded like a bass Or subwoofer playing. It happened every time the heater came on. A technician came out and his name was Mr. William Carter. I have to commend him on his knowledge of the heater systems because he knew exactly what I was talking about. He called it a “Whoomp whoomp“ sound. And I replied, “Yes, that’s exactly what it sounds like“. He ran some tests, Made some adjustments with the gas flow, Explained to me exactly what was going on, Corrected the issue and ran more test until the “Whoomp whoomp“ Sound no longer came on. I cannot explain how thankful I am for the time that he took to explain everything to me. He provided great customer service because he showed me he cared by displaying patience with my questions. He went above and beyond by explaining to me how the thermostat worked and I am so grateful he was the one that came To fix the issue. Thank you, Mr. William Carter.