HVAC reviews in El Monte, California

Overpriced.

Great service with quick turnaround.

Fixed the issue promptly.

The service provider was very knowledgeable, extremely efficient, and left a high standard of cleanliness.

Friendly and professional staff made a great impression.

The service was excellent, with friendly and honest professionals who offered a fair price.

I've had excellent experience with Cool City Air Conditioning - they're a top-notch service provider.

The technician provided excellent customer service and demonstrated in-depth knowledge, completing the maintenance work efficiently and effectively.

Cool City delivers on time, gets the job done with expertise, and exceeds expectations - a solid choice for anyone seeking reliable service.

Their professionalism shines through. The service was top-notch at a fair price. The team arrived and departed swiftly, making it hard to pinpoint their exact timing. A minor suggestion: please notify customers when you're departing. Otherwise, everything went great.

Excellent response to a last-minute request - they fixed the A/C quickly and efficiently, restoring comfort to the home.

They're top-notch. Fast and dependable, they've made a huge difference. Now my family isn't stuck in the cold - it's a game-changer. Can't recommend them enough.

I'm a fan of Cool City's service - they arrived on short notice to fix my non-functional heater, getting me cozy for the night. Pricing is fair, but considering it worked right away, I wouldn't have complained about the cost.

I scheduled an appointment with Monica on a Sunday, expecting the technician to arrive at noon. However, they failed to show up by 1 pm, leaving me waiting in voicemail after my initial call. Despite calling back multiple times, I received only voicemails and no follow-up. The lack of professionalism and communication is unacceptable, making it unlikely I'd recommend this business to anyone.

Great experience with this company - they offered an excellent deal on multiple AC units in my area. The customer service was exceptional, making me eager to spread the word and plan future maintenance. High-quality work and impressive staff, I'll definitely return.

Cool City Air Conditioning saved the day. I called because my AC stopped working and they fit me in the same day. The technician took a thorough look and diagnosed the issue. They got to work and fixed it quickly. Thanks, Cool City - my AC now runs smoother than before.

We reached out to this company on Monday, and they scheduled an appointment for later that day. When we spoke to someone named Monica, she mentioned a $99 service charge for the initial visit, which included a diagnostic and tech visit. I asked if this fee would be applied to any work done, and she confirmed that it would.

To clarify, if the total bill came out to be $200 after the work was completed, the $99 fee would be deducted from that amount, leaving a balance of $101. However, when the technician arrived today, they presented us with a revised estimate of $224 for the recharge plus an additional $99 fee, which they rounded up to $300. At this point, I felt like we had received inconsistent information from Monica and the technician.

We called Monica back to get some clarification on the discrepancy, but things took a turn for the worse. She explained that she was required to pay for the technician's time and labor, which wasn't mentioned earlier in our conversation. However, when it came time for her to listen to my explanation of the situation, she became defensive and started yelling at me, telling me to be quiet and refusing to let me finish speaking.

My wife intervened on my behalf, but Monica continued to show a confrontational attitude, even going so far as to call herself the "owner" when I asked to speak with someone above her. Her response was also threatening, stating that she would have the company tag our equipment if we didn't agree with her stance. Even the technician seemed taken aback by her behavior.

I'm shocked and disappointed by the way Monica treated us, and I wouldn't recommend dealing with this company as a customer to anyone.

We had a smooth experience working with this company. They took care of all the logistics and the installation went smoothly without any issues. It didn't disrupt our rental property at all. We'll definitely be using them for future projects.

I booked an appointment with this company to get an estimate for my air conditioning repair, but when I checked Yelp reviews, I saw that they recently charged a customer $99 as a service fee. When I spoke with Monica on the phone, she quoted me $129, which was different from what I'd seen online. She explained that it included gas and other costs, but still didn't match the previous charge. I brought it up with her and politely declined their business since it's just a short drive from their office - only 3.2 miles away.

Cool City helped me access and repair my second-floor AC unit, which was crucial during a heatwave. Although the initial fix didn't resolve the problem, they returned the next day to complete the job, showing good customer service.

Have relied on this company for years and found them to be reliable and fair in their dealings.