Rachel’s Home Services

We used Rachel's based on the five stars reviews, but had a HORRIBLE experience. Let me be clear for CLEANING services they maybe deserving of stars, however this review is for NANNY placement. We interviewed 8 total candidates, some of whom were not even given the basics of requirements, etc. and walked out of the interview. There were candidates with NO childcare/nanny experience. We decided to give one with a good "care" reference a try, who said she had nanny experience. She knew NOTHING about childcare, was caught on camera holding baby in the air changing her diaper a few times, would put her down on floor next to toxic cleaning material, while she cleaned her own room (she was live-in), told us it's too hard for her to hold the baby, she could NOT follow very simple bottle feeding/nap schedule written in two places, she told us our healthy 5 month old was too big and abnormal!! We would often hear the poor baby cry of hunger and mom would go feed her....We would fear our baby's safety and never trusted her to give her a bath. This person was a cleaner, with no regard to safety or basic childcare needs. We gave Rachel's another chance, as people working there seem to be nice. Our second round of interviews were horrible candidates. We respectfully requested to part ways and be given a refund given what had transpired and us having lost any trust in this company's ability to provide the very basic requirements for a nanny, which they refused. I am sure they can manage finding great cleaning people, but PLEASE DO NOT TRUST THEIR JUDGMENT IN ANY NANNY/CHILDCARE PLACEMENT. If you do use their services we caution you against paying the $500 non-refundable fee upfront, for a placement that in our experience failed in every respect and showed their negligence, lack of due diligence, and breach of any duty you may expect of an agency. If our very basic requirements could not be met, they should have advised us from the get-go and not taken the money. AS A PLACEMENT AGENCY who charges a FEE for their service, they should at the very least offer you barely eligible candidates and take some responsibility for candidates they send to people's home. Simply having an attitude of we will put "people" in front of you to interview, fails in all respects of what an agency is supposed to do and for their "fee" to be "earned"....I can simply walk into the street and have "candidates" to interview for free all day. Please note this is our very first negative review anywhere! We always highly weigh reviews in our business selection and would love nothing more to give deserving starts to businesses. Our experience was painful, disheartening and full of disappointment. Shouldn't expect much of a "D" rated Better Business Bureau organization. I appreciate their response here (if any) in advance, but it does not change the simple facts and truth stated.

I've used this agency to find an assistant for my daycare. First I must say that Keren was great! She understood the urgency and called me on a Sunday her day OFF(!) to let me know that she thinks she found the right person for me- and she did!! The lady keren referred to me is great! She is everything I hope for and more. After trying to find an assistant in different ways I'm so happy I came across Rachel's home service- as a business owner it always was the hardest part of my job but thanks to keren and the agency I don't need to worry about it anymore :)
Highly recommended!
Thank you Keren for everything

The cleaning crew showed up at 8am as discussed on our friendly phone conversation. They had all supplies needed to complete the tasks I needed. I was happy with the whole experience.