Sundancer Pools

Nice pools

Nightmare. Liars, poor quality work, unprofessional

In April of 2019, I engaged Project Manager Marc Correll and Sundancer Pools to do a significant remodel of our pool at a cost of close to $50,000. The scope of work included new plaster, lights, tile, coping, paver decking, stone on spa wall etc. The project was supposed to take about 5 weeks, it took them 7 1/2 months to finish and there are still a number of issues which they refuse to take responsibility for. The whole idea was to have the job completed so we could use the pool during the summer months. It was finally swimmable the first week of September.
Firstly, they were supposed to start on an agreed upon date but demo began 2 weeks late. I asked Marc if we were getting the color changing LED lights for the pool and he said "Yes, although certain color plasters don't work well with the color LED's".
After the demo, nobody showed up for 2 weeks. Before demo, I walked the job with Marc and he painted an orange line where pavers were to go which was essentially the entire backyard with the exception of two areas around palm trees that were designed to have artificial turf around them. He ordered the pavers and in August my family went to Australia. The pavers were started while we were away and before we returned I got an e-mail stating they had run short of pavers and had to order more. When we got home there was a pallet of pavers waiting and I also received an invoice for the entire project even though the pool hadn't even been plastered! Very unprofessional! To top it off, he tried to charge an additional $3800 for the pavers which he didn't order enough of due to not estimating correctly! I refused to pay and they later deducted that from the invoice. He tried to claim I agreed to a larger paver area while underway. Mind you, I was in Australia at the time!
They also determined that we needed a retaining wall around the planters which would require a different design which I'm still not fond of and they tried to make the wall out of pavers including the cap which would look awful. They finally got the cap done to our liking but it will cost me more to face the wall with stone and finish it properly as I didn't want to pay them any more due to their mistake.
When the pool was finally filled with water and we turned on the pool light we quickly realized there was not nearly enough light! Marc insisted the light was defective and had the Pentair Rep come out to look. (Marc had not even looked at the light in person) The Rep immediately said the light was not defective but that that color plaster does not work well with color LED lights! He said the Blue Surf pool color would need 3-4 lights to illuminate properly. Marc later came out at night to see the lights and said he thought they looked fine. We already knew he was going to say this to avoid responsibility and his e-mail that he wrote without seeing the lights!
There's much more I could add but long story short they took 7 1/2 months and the spillway doesn't work correctly and we have a salt cell that they damaged and won't replace. Instead of them getting many more referrals and a good review I would advise go somewhere else that will take care of your pool remodel in a professional manner. Now, we will have to get another company out and probably sue Sundancer Pools.

Sundancer Pools is awesome! Building a pool and redoing your backyard is an expense second to purchasing a home....it's a BIG deal (at least it was to us). Marc Correll and Sundancer Pool crews were beyond awesome. I work from home so I was able to see the progress as it happened each day. From demolition to excavation to underground utilities to construction to hardscape to project management, EVERY team went above and beyond doing things right as if it were their own home which is so appreciated. Everyone was professional, courteous, clean, skilled, and communicative. I would HIGHLY recommend Sundancer Pools and Marc for any kind of backyard transformation. We're very happy and excited to kick off the summer.