Solar Energy System reviews in Fremont, California

Mani is great. He came. He explored the problem. He contacted LG and determined the problem is with the battery itself.
Enregyaid on the other hand is quite frustrating. they use a bot to answer the phone and they can't keep track of appointments. It took more than several calls to actually talk to a human and then even more to make an appointment. They get two stars... Mani gets four.

Spencer is a nice guy who took pics that, 62 days later, Chris, the Enphase guy said he didn't look at and didn’t know anything about. After both visits, we were out a couple thousand and still had no way to monitor our solar production. I was able to connect after spending 75 minutes on a phone call to Enphase to convince him to link our address and site number to the app. The process works but there is no central office and the various people involved have never met. All told, about 20 Energy Aid reps contacted us and none of them had heard of the others or could confirm anything.

The original installers of our solar system Told me that it was virtually impossible to get a warranty replacement of the Solar Edge inverter that had failed. They kept me waiting for five weeks, and then tried to sell me a $13,000 “upgrade”. I contacted EnergyAid. They properly diagnosed the system two days later. Within two weeks they installed a new Solar Edge inverter, under warranty. Excellent service and workmanship.

The technician was very courteous and respectful. He was knowledgeable and explained the service issues thoroughly. I now need to wait until the company contacts LG so they can get back to me with a service date.

Nicholas was great, very polite. He examined our system and said it was fine just our reporting box was off. Explained everything so we could understand and helped us make plans so we could stay in touch with the system.

The installed system’s vendor was no longer in business. I reached out to Energy Aid and they worked collaboratively with me to resolve the matter successfully!

The team works diligently to ensure the best customer experience and we appreciate their efforts and the efficiency of their work. Thank you!

My customer care manager was Tim. He was wonderful to work with and found a convenient time slot almost 2 weeks earlier than originally scheduled. I was very appreciative. My technician was Nicholas S. Nicholas was so knowledgeable and professional. The work was done well. He took the time to explain everything thoroughly. This has been one of the best "home maintenance" experiences I have ever had.

Nicholas from EnergyAid provided excellent service on our solar panels. He arrived on time, was extremely professional, and clearly knew his stuff. He performed a thorough diagnostic on the system and explained what he found in a clear, helpful way. I really appreciated his attention to detail and great customer service—highly recommend.