Pack And Go

Updated: We hired Pack and Go for packing and loading only. Over the phone, they promised to bring all packing materials, including divided boxes and bubble wrap for my 80-year-old mother's crystal and picture boxes for framed artwork.

On move day, the crew arrived without the right supplies: no bubble wrap, no divided boxes, and no picture boxes. They wanted to wrap her crystal in paper and stack it in a box. One crew member seemed competent, but the other two mostly stood around and didn't seem to know what to do.

Yes, my mother was particular about how her fragile things were packed. That's exactly why we confirmed the supplies ahead of time. While they were working, we called the office to raise our concerns, and they assured us the crew would pack things properly. Afterward, when my mother pointed out that breakables still weren't being packed safely, the crew quit and walked off the job, leaving her furniture on the sidewalk.

Before leaving, they pressured her into signing paperwork that counted hours before they arrived, plus time spent on supply runs and arguing. I told the company not to process any further charges and asked to speak with a manager. No manager ever contacted me, and they charged us full price for the packing services anyway.

After I posted a negative review, the owner publicly claimed my mother used racial slurs. That accusation is false. At no point did anyone in our family use racial slurs or abusive language toward their crew, and it's concerning that this is how the company responds to a negative review.

The delay pushed our move back two days and has cost us about $3,000 so far in rescheduling and replacement packers. I'm considering small claims court to recover these losses.

I strongly recommend choosing another company.

I would not recommend Pack and Go Movers based on my recent experience.

The most concerning issue happened before the move even began. The driver backed the truck into our awning while I was actively waving my arms and trying to get him to stop. The truck scraped the structure, and although the damage appears to be minor, it could have been much worse. What was most disappointing was that the driver never acknowledged what happened or apologized.

Throughout the move, the crew was arguing with each other and using profanity loudly enough to be heard throughout our office. This was unprofessional and inappropriate in a business environment.

The move itself was also very inefficient. Even after showing the crew exactly what needed to be moved, they were carrying boxes one at a time instead of using a dolly. They eventually borrowed a cart from our office. The same thing happened at our new location, which required an elevator. When I asked why they weren't using a dolly, one of the movers told me they had one available, but the driver didn't want to retrieve it or help with the move. Only after I pointed out the unnecessary elevator trips did the driver finally bring the cart over, making the process much more efficient.

During the move, the wheels on one of our storage shelves were damaged beyond repair. I was also very concerned about how they handled our brand-new television. Instead of using a dolly or carrying it properly, they repeatedly flipped the boxed TV over to get it into the office. We have not yet unboxed it, but we will be checking for damage.

As they were leaving, the driver even began driving away with the lift gate still fully lowered before realizing the mistake and correcting it. It was another example of the lack of attention to detail throughout the day.

I do want to recognize the two movers, who were polite and worked hard. My concerns are primarily with the driver's attitude, lack of involvement, poor judgment, and overall professionalism. His actions created unnecessary delays, caused avoidable property damage, and reflected poorly on the company.

While the move was ultimately completed, the experience fell far below the level of professionalism I expected. I hope Pack and Go takes these concerns seriously and improves its training and supervision so future customers don't have a similar experience.

Quick and responsive in giving a reasonable and competitve quote. Stellar customer service!