All reviews for Vivint

They are deceitful and can not be trusted. They told me that I had 30 days to try the new equipment. I had three days.

We had Vivint install alarm system today. Benji was the technician and he was excellent. Professional, helpful, went above and beyond.

I have been with Vivint for about 4 years now and I love the keyless entry for the door, the cameras and motion detectors. I even love the wall panel that has the little video screen on it. Excellent company and Customer Service.

The installation was awesome.the technician did everything great with no mess but the customer service needs help. The technician didn't have all the parts and said he will return the next day ... never did and never called. Now I have about 80% of my systems and have to call the corporation office... the didn't leave his number to follow back... think twice about this company

Terrible! Do not get locked in with their contract and subscription... over priced with no explanation

Please do NOT hire this company. The equipment is faulty and they don't ever stop coming to your door. We have called and told them to stop coming to our front door (trying to sell us promotions and deals). They came multiple times. One of the same reps even started talking to my ring camera about promotions. It was so bazar! We asked them not to solicit, but they would not listen. I tried calling them and they would still show up at my home. It took me an hour to try and cancel service, they got disconnected and never called back. Then more people showed up at my front door and they're very rude and very pushy. I will never use them again. I feel like they have crossed a line. It's very unprofessional and it's also making me feel unsafe. We are going with another security company. I've never been so harassed by a company in my life.

I don't use this company and never will but explain to me why your salesperson Adam kept trying to come into my house and when I refused tried to get me to come outside. Once my husband poked his head out our bedroom window to see what was going on Adam's entire demeanor changed and he asked if he could just leave info. I said yes in hopes he would leave, instead he asked to come inside and use a table, when I said no, there's a table outside he said he was tired from walking and asked to come in and sit. I said no, there's chairs outside and at this point my husband took over and told him we're not interested. Then, he tried to start his sales talk with my husband. My husband told him again, we're not interested and he said "I'll be back I just want 5 minutes of your time" not only was he very unprofessional, but creepy as well. I'm glad my husband was home, this interaction felt very weird

Everything from the app to equipment. They should not be on market,VINVINT DOES NOT WORK!!!!!!

Very shady company they did not properly explain anything about payments. Make sure to read all documents before signing anything because they will hide things from you.

Do not get Vivint! ADT is better at least they will not lie to you and take your money. They are the worse at customer service and never follow through with what they say. Dealing with them is a nightmare!!!

We were sold Vivint security by the agent Isaac. He was very helpful until he got his sale. He called us back about any questions until the service was installed. As soon as we got it, I called and left a message regarding the set up, he never called me back. My husband called multiple times regarding the gift card for changing over he never responded. He only wants his commission, and once the service is installed, he ghosted us.

We had this system 10 years. When we called to cancel the representative was arguing with us not to cancel. The panel had issues I called many times about the issues. The want you to fix the system. After it still not working I asked for a service person. They only offered this as I was canceling. We called because they continued to send a bill after we called and canceled. Now they have sent us to collections. They are still collecting there money we just noticed. So how can they continue to get pd yet they sent us to collections. We are going to close our bank account to stop the bleeding. I would never get this system. The alarm goes off in the middle of the night. They could never fix problem. So do yourself a favor don't install Vivant security!! Also a 1 day lapse in our video ugg what a ripoff

We are always having a problem with our system and I think we paid too much money to have all these problems today when I came home I couldn't even turn my alarm off on the panel I had to get on my phone and turn it off when I try to look on my phone when I'm away to look at my cameras, they take forever to go on the quality sucks and I would not recommend anybody to you guys with all the problems we have

1. Video quality, especially at night was very poor quality. Very pixelated and choppy even after troubleshooting with Vivint Tech support. We had 1GB internet speed so it wasn't a network issue. There was mail theft in a cluster mailbox across the street and local PD requested video footage from our system but the quality was so bad the footage couldn't be used. This didn't make us feel protected should we need to submit footage for our own use.
2. Mobile app would report our garage doors as closed when they were in fact open. Neighbors called us on more then one occasion while out of town letting us know our garage door was open when the app was reporting it being closed due to our cat tripping the garage sensor.
2. Should you elect to move to another home and not transfer your system to your new home, you are required to pay monthly for the monitoring service while you pay off the equipment even though none of the equipment is installed on your home making it impossible for a monitoring service to monitor anything. This defies common logic.
3. Customer service seems to be contracted help from foreign country.
4. 5-year contract offering is not good.
5. In order to discontinue contract prior to term, a support field tech must come to your house 4 or more times to troubleshoot the same issue before allowing you to be released from your 5-year contract.
6. The monitoring service will not automatically contact you to check on you if your system goes offline for an extended period of time. They will only contact you if a sensor is triggered. This means that a criminal can clip your wires or physically disable your system and the monitoring service you pay for never reaches out or notifies local authorities if you are in need of help. Not good and not safe.
7. Our overall experience left us feeling as if Vivint was only out for money and not truly for customer safety they promote during the sales pitch. We do not recommend Vivint to our loved ones, friends or any others we care about. We highly recommend you google check for other similar experiences and see for yourself before considering this company to help keep your loved ones and property safe.

Got my system installed on Saturday 5/20 as of today 5/27 ,I can not put alarm system on, because of door alarm not working,back camera not working,door camera loose .I bought over 4,000 dlrs worth of stuff .I have called talked to the installer, customer service never has anyone called back when they were supposed to .They were very fast to install in did not do it right now will not fix there mistakes
Promised once again they would call yesterday with a technician.nope.caneras looks great but what good are they if you can't get them fixed terrible customer service

I notice that any time somebody has a bad review Vivint comments that we should email them to resolve the issue. I did just that after I received the response after my bad review and I have heard nothing. This company does not care about their customers experience. If you are a lucky one that does not have any issues, good for you. But those of us that have problems never receive fair customer service. Vivint stole from me and said they would cancel my service but now refuse to do so. They have zero intentions of doing the right thing.

This "security company" allowed someone to set up a new account without verifying with me first (the homeowner). Instead of walking her through a transfer of the account, they set her up with a whole new account and charged both of us. When I realized this, I called and they are refusing to refund me for the three months that they collected service fees for two separate accounts at the same address. They then blamed ME for not "canceling" my account. I tried to log on and my account said it was deleted and the new renter told me she transferred the account. Poor service. Do not use this company. I asked them how they could allow a random person to take control of someone's cameras. His response? Well, they were in the house......ok.......ya.....not ok.

If I had to give a lower ray wind we would of the installation was unprofessional used staple for the wires. Had to replace the called to uninstall and took over three weeks to get someone here to take care of issue was transferred to many departments and still unable to get it take care of (loyalty, move and the ETA Department) what a waste of time and energy.

I reached out to this company for a quote. Within days I was bombarded with 'discount' pricing offers which was annoying. Why wasn't I given the best pricing available when I called? I don't like that kind of game playing. I let them ALL know that I was doing my research and wasn't ready to commit, but that I would like all contact to stop and I would reach out to them when/if that was the company we chose to go with. The next day the 'local branch manager' text me when yet another 'better price to earn my business' and I said we went with a different company and I wanted the contact to stop. Still getting texts from different people/numbers EVERY. SINGLE. DAY. Today my husband came home and one of these fools was on our property, at my side fence with his iPad taking pictures. Do NOT contact this company for any reason unless you are absolutely going to use them. They are relentless, unprofessional, and don't listen when you tell them no thanks.

the worst company to deal with PERIOD! Do not I repeat do not use this company. I used them at a previous address and sold the home which the new buyer got his service switched over and somehow they did not do it correctly where I was stuck paying the entire balance of the equipment while the new buyer used it! Then to pacify me they came to my home we purchased after and put a small system in which I paid cash and had a monthly service. We sold in October and the new owner took over the account that I had to pay off from previous house and now they want me to pay all this money claiming it was never canceled even though I sent a email as they requested and all while the new owner was set up on her service using the equipment I paid for, so they were double dipping! Pathetic! Good riddance and never again!