Villquin Air Services

Full edit 4Dec2024: I originally left a glowing review of this company a week ago and now I just deleted that review in full because I discovered ownership of this company has been harassing my neighbor who I assisted with getting service for her heater and paid the technician prior to their leaving. Apparently the company did not get that money and believes the money for the repairs are still owed. Per recorded calls with AJ, instead of talking about not receiving my neighbor's cash payment with their technician who received it, he is harassing my neighbor for another payment. In essence, he is calling his customer a thief when the issue is elsewhere.

After AJ texted me and brought this to my attention, it was only then that my elderly neighbor who doesn't speak much English showed me the harassing texts. AJ and Villquin have unbelievable audacity to put their employee and/or "payment computer" issues on the backs of paying customers, when all phone calls are recorded that I recorded, too, or in texts.

Response to Owner, 2 hours after "Owner's response": All of our conversations were recorded; I recorded them, too. You have been harassing a client who already paid for over a week. And you were not taking personal responsibility for the harassment, as if your computers were sending out messages fully on their own, an utterly ridiculous assertion about which I would no longer engage with your employee about despite his insistence. The only way to stop it was to raise my voice... I have the recording! You called me and gingerly inquired to ask me if my neighbor had paid. On the one hand, you were calling my neighbor a thief, and on the other hand, you were afraid to call your employee a thief. If you don't want upset customers, don't harass them or gingerly allude to them being a thief.

You played this wrong, blaming your customer for your employee's behavior, and you're still playing it wrong by not taking full responsibility for everything you've put us through.

I made no threat to anyone. That is a boldface lie.

Everyone needs to remember the customer you've been harassing, the one who paid your technician (like he'd leave without getting paid) is elderly and barely speaks English... that is the person you've chosen to harass. And I will protect her when companies like yours take advantage of her being elderly and not understanding English. And you have the audacity to complain about the possibility that my frustration rose to the point that I also raised my voice in response to how you treated a person who's elderly and non-English speaking. So glad you clarified who you are.

Outstanding job from beginning to end. The guys are very knowledgeable, friendly, and professional . Months later when we called upon them for help for a minor issue, they again didn’t disappoint. I would definitely recommend them and will for sure use their services in the future!

I wanted to replace an old gas furnace with a heat pump to be able to provide heating and add cooling to our house. Villquin responded quickly and was able to scope the project. They work with BayRen and Peninsula Clean Energy, so have been very helpful on getting the maximum number of rebates available. Their quote was good value before the rebates, and excellent after being able to take advantage of local heat pump programs.

They made sure everything was working, even though it was a long final day, before leaving. If you are looking for HVAC services, please give them a call.