Appliance Repair reviews in Hemet, California

Prompt friendly and had it fixed fast!!!

Michael was very nice and Knowledgeable and explained everything efficiently and has Top Notch Customer Service

Jeff was very thorough and professional, understanding to the problem a very polite gentleman. he took time to explain the problem

Javier was good with communication and calling with an estimated time. He arrived right on time and was very thorough and courteous.

worst teck ever took my money and never did tell me what needed to be fixed. Said he would not work on it because of what was repaired previously. The fridge was working fine for at least 3 years, and he thought the compressor was bad, but I had another company come out for a second opnion and it was a part that turns the compressor on. Still fighting with choice home warrante to pay to fix it. They are the company who sent these guys to me both suck.

This is the worst experience I’ve ever had with a repair company. They were out to my house three different times and never ever fix the problem. The last time when they were supposed to show up, they never even showed or called. I’ve been charged over $500 and never got anything done. Do yourself a favor never use Sears appliance repair. You will be sorry.

Firstly, Javier contacted me and provided me with his name and purpose for contacting me. Secondly, upon his arrival, he again identified himself and wasted no time. Javier asked me to explain what happened that made me contact them to take a look at the Washing Machine. After listening to my explanation, he immediately went to the washing machine and examined the machine and found issues and quickly resolved the issue. I must say, his experience was shown during the process of inspecting the washing machine and quick diagnosis. Javier is to be commended for his quick assessment and professionalism during the time he was here at my home.

Got my washer working like new again.

After making FULL payment BEFORE service was completed satisfactorily and after 2 very stressful service calls & my stove top is still unsafe. I GIVE UP!! All I wanted initially was to have short to one bulb addressed so it would lose illumination once the eye is cooled. That light is now inoperable.(As is now ANOTHER light that worked prior to this visit.) The requested knob replacement was completed. But, after paying over $800 & STILL not repaired to my satisfaction, I GIVE UP!!! When asked whether I wanted to order EVEN MORE PARTS to satisfy. repair request, I told him to do what was best (hell, I’m not an electrician) & he took it as “ customer declined”.
I should have expected this level of chaos from my first refrigerator service request with you guys. Your Techs don’t meet scheduled blocks of time & communication is atrocious. One text: 8AM-12PM was changed to way later in the day.
(ANOTHER day of waiting-wasted!!!)
I will donate for poor service from Sears Home no longer. I donated FULL PRICE & I KNEW there would be issues!! NO MORE!!
Fool me once…..

Mr Jeffery did all he could do was very kind and helpful unfortunately he said Sears couldn’t fix the door or replace it thanks Mrs Cervantes

He was nice before maybe he shaving a bad day he told me he treats people the way he's treated I thought am I being rude I told him I'm not a slob so please don't judge me on my home and as I was cleaning the inside plastic liner.I don't appreciate ANYONE coming into my home MAN OR WOMEN and being rude to me and I'm by myself with my kids or showing me an attitude I don't deserve that I hope he has a better day God bless him. He did his job but I felt very uncomfortable with him I want another tech next time. I've always been very nice to these tech when they come out and I've always talked to him so I hope he has a better day !

Job was done promptly quietly and with efficiency very very good and I am so pleased. Thank you so much Sarah and my surface man.

Very nice and knowledgeable, thank you!

Great service. Howard was fast, communicative and most importantly solved our issue. Great customer service.

7/12/24 update. It appears that I still have the same issue. The refrigerator is freezing my food. Help.

The technician was timely, honest and knowledgeable. He has serviced our appliances in the past and we are happy with him.

The technician was great. Explained to me my issue and what I was doing wrong. Excellent Communication and Service

Tech. Showed great knowledge of the hvac system. He explained and ran all the needed test. Did a great job!!!

Great friendly workers,very knowledgeable

Bill M. is amazing definitely an asset to this company his professionalism and knowledge excellent!! He had the needed part and my washing machine was fixed. We had been dealing with another company horrible communication. I will only deal with this company now!

Very polite and friendly. Was a pleasure. It's only been a hour since he finished, but I believe he did an excellent job. Took the time to educate me on how to care for my refrigerator. Would highly recommend him.

Our technician Howard is so nice, professional and knowledgeable. He even cleaned up when he was done and explained what caused our issues with our dryer. Note he was our same technicians when our refrigerator was leaking. Such a well knowledgeable man and truly knows what customer service is about. I pray he around if anything else should break. Great hire Sears is lucky to have him and thanks for sending Howard again to handle our repair needs.