Home Automation Company reviews in Irvine, California

Mario has been a great help to fix the issues I was having. Thank you Mario.

Exceptional service!

Fuzion3 is very responsive and their techs are well trained and show up to appointments on time.

Professional, always on time, clean, respectful, highly recommended . Thank you, Dakota, Gio and rest of the team .

Such knowledgeable, patient and effective technicians! They fixed all our problems and went over everything in detail!

Owner can't control him self when speaking.

Very responsive, Easy to work with, Very professional, Self starters etc……

Super happy with Fuzion 3 would highly recommend them

Outstanding service , reliable performance,
Highly recommend them for your project.
My husband and I feel the performance, and product is excellent, customer service superb!

Installation crew, was remarkable, thoughtful, considerate, helpful amazing experience. Showed and taught me how to use system and were patient ((showed me system with time for me to use and learn it while they continued to work) with my invoice questions.

Incredible customer service & technicians that were not only polite and professional but really a joy to have in our home, they did a way better job fixing all of our tech issues than I would have even imagined to do, made our system simple and efficient, first time our WiFi has worked properly in over a decade of living in this house, 10/10 recommend. Thank you Fuzion!

My experience with Fuzion has been nothing short of amazing. From installation to service calls they always respond within minutes and solve any issues that occasionally come up either remotely or on site. Which in today’s environment…..you very rarely see. Thank you.

Fuzion3 is the best Home AV, automation and security company bar none. We have had 9 company’s do our homes and Fuzion3 is clearly on another level. Their expertise on equipment and installation is excellent. The process is concise and transparent. The communication is above and beyond from the CEO to the installers. Their service is best in class. We highly recommend Fuzion3 for any and all your projects.

The contractor's superintendent on our Coto De Caza project loves how clean and well organized your work is. Great Job!
Thanks

I am writing this review as a warning to anyone considering FUZION3 for their home automation and security needs. I spent $40,000 on their system with the belief that I was investing in my family's safety and security. Instead, I've received nothing but frustration, broken technology, and complete radio silence from their so-called customer service team.
When I made this substantial investment in FUZION3, I did so with specific expectations. I was assured that if any issues arose, they would be proactive in helping me resolve them. I was told that with a premium system comes premium support. I chose Fusion3 because protecting my family is my top priority, and I thought spending $40,000 would guarantee a reliable system backed by a company that actually cares about their customers.
I could not have been more wrong.
The App Doesn't Work
The Fuzion3 app, which is supposed to be the primary interface for controlling my home automation and security system, is fundamentally broken. It doesn't work correctly, crashes constantly, and when it does manage to load, the functionality is so unreliable that I can't trust it to actually secure my home. For a security system that my family depends on, this is not just inconvenient—it's dangerous.
Customer Service Has Abandoned Me
Here's what makes this situation go from bad to completely unacceptable: Fusion3 will not respond to my emails. I have sent multiple messages requesting help, asking for technical support, and simply trying to get answers about the system I paid $40,000 for. The response? Nothing. Complete silence. It's as if once they cashed my check, I ceased to exist as a customer.
I didn't spend forty thousand dollars to be ignored. I didn't invest this kind of money to be left on my own with a broken system and no support. This is not how you treat customers, especially those who have made such a significant financial commitment to your company.
A Pattern of Problems
After doing more research, I've learned that the owner of this company apparently has a history of legal issues and lawsuits. It's now clear to me that they simply do not care about your home or its security. They care about taking your money, and once they have it, you're on your own. The lack of response, the broken promises, the non-functional equipment—it all makes sense now. This is a pattern of behavior, not an isolated incident.
Broken Promises, Broken Trust
FUZION3 promised to be there for me. They promised proactive support. They promised to help me fix any issues that arose. Every single one of those promises has been broken. I trusted this company with my family's security, and they have completely let us down.
My Recommendation: Stay Far Away
I cannot emphasize this enough: do not make the same mistake I did. Do not trust FUZION3 with your money or your family's safety. There are other home automation and security companies out there that actually value their customers and stand behind their products. Fusion3 is not one of them.
Forty thousand dollars later, I have a non-functional app, a security system I can't rely on, a company that refuses to even acknowledge my existence, and an owner who clearly doesn't care about leaving customers in the lurch. This is the worst customer service experience I've ever had, and the stakes—my family's safety—make it all the more inexcusable.
Save yourself the money, the frustration, the potential legal headaches, and the sleepless nights wondering if your security system is actually working. Choose literally anyone else.