Masonry Contractor reviews in Irvine, California

If I could give a 10-star review it would be more appropriate! From my very first conversation with Carlos Gonzales, to the final touches on our project, I was amazed at the quality, professionalism, and knowledge of what could be done to make our project shine! Carlos was always there for answers or suggestions to any questions I had, any advice I needed or any changes that I might want. I could not have asked for a better experience or better crews working on our project. Their knowledge and mastery of their craft was always evident. I would recommend them for ANY project you want done exceptionally and right, from start to finish. Our neighbors and strangers passing by have continually stopped by to extend their ‘wows’ and comments on our outcome. I could not be more pleased and grateful for having West Hills Masonry as our partner on this amazing project!

Great experience!

Was asked to review it! And I can say, I’ve heard nothing but good! Rock on

Had fun working with west hills, very skilled. They did my pool, and patio. Highly recommended in Irvine.

Outdoor fireplace, patio cover, bbq island, pavers, irrigation, landscaping, lighting. Big project. Thoroughly satisfied from start to finish. I recommend without reservation and would use them again.

Had to wait a couple weeks to get started due to a back log of work. The great results show why we had to wait. They take pride in their work, and it shows in the final result. They even followed up with a couple of questions after they were done. Great service, very professional.

Excellent service, professional results, reasonable price, work crews were hard workers who stayed on the job, no screwing around or horseplay. They followed up promptly to correct a few minor things that showed up after the work was done. Kyle and Carlos were great to work with.

It was an excellent experience working with West Hills Masonry. Bryan and his associates where always professional, kept me in the loop the entire time, making my understand why they took a course of action on my driveway. I would recommend them to anyone and anytime.

The owners both took an active role in planning & executing the work. The schedule was adhered to and their workers were fantastic crastmen. proactive communication about expectations made the project run smoothly. Highly recommend their work!

I called West Hills Masonry at the recommendation of Thompsons in Orange.
I wanted a retaining wall in my backyard.
I met with Carlos González and project manager Carlos Vasquez and discussed and chose an El Dorado Stone veneer for the job. WOW!!!!
I am so happy with the beautiful work they have done and the care in covering my existing pavers from damage as they renovate and remove old brick etc.
I have peace of mind that they are doing a good job without my reviewing every step of the project and the results are beautiful!!
I you want dependable, detail oriented work, West Hills Masonry is the company for your job, Big or Small
Another Happy Customer!!
Malinda Redman
Walnut, CA

I love how a good landscape design can really transform a space. It can make a small yard look bigger, or turn an ordinary backyard into an oasis. West Hills Masonry did it all for my family. We will definitely hire them again when we start renovating our home in OC.

We just finished a major paver project with West Hills Masonry for portions of our driveway, front walkway, front courtyard, backyard patio and walkways (~2000 sq. ft), along with keystone retaining wall in our backyard (100 linear ft). Carlos G. was our rep and he handled everything with ease and professionalism. It was no walk in the park as it took over a month from our first meeting to signing the contract, but Carlos was very patient and communicative the entire time.

Before the project began, we did a walk-thru with Carlos V., and he was equally stellar. Carlos V. was always available by phone and stayed up to date on our project; not once did we feel like he dropped the ball. He was always on top of things, and knew what the crew had just done and what they were doing next. Communication is key in construction projects and these guys were beyond great at communicating with us.

Now, the crew. They were as hardworking as it gets. They were here during the hottest days of September (100+ weather). Not once did they complain nor slack off. Towards the end of the project, they stayed well past dusk (7-8 pm) just to finish their work. We had the crew headed by Julian, who was meticulous and beyond detailed. If you're offered the choice, get the crew led by Julian, they won't disappoint! Here's why: I saw him build our retaining wall - Julian not only measured every stone with a small leveler to ensure the stones were level, he also used a large leveler every 2-3 stones to ensure the wall remained straight and level. He was also a master at the bobcat, having to maneuver around tiny spaces, being careful not to scratch/dent/damage our new sunroom or house stucco. The other crew members were also respectful of our property and helped to keep it clean - one of them even brought in our trash cans for us one morning! It is very refreshing to find a construction crew that respects and values your property.

Now that the project is finished, we love our yard and can't wait to have backyard parties. Two of our neighbors have already complimented on how beautiful the pavers look and we already referred them to one of our neighbors. If you're considering any masonry projects, specifically pavers, don't hesitate to give these guys a call. Even if you don't go with them, I can guarantee they will be one of your top contenders because that is how professional they are.

West Hills Masonry redid my entire backyard. We've heard a lot about them from neighbors, so we thought we'd give them a shot. They were able to completely transform the look and feel of an otherwise unused area of our house. My wife and I love spending time around the fire pit they built, surrounded by beautiful paver stones that will last forever. We love our backyard and play hosts quite often now, and we receive many compliments too. Not only do we admire their work, but we greatly appreciated their professionalism, openness, and honesty throughout the entire process- not to mention they were the best prices we could find. They truly offer great pricing and amazing customer service without sacrificing the quality of their practice. Thanks guys!

We had John come out and help price out some hardscape in our backyard. We wanted to replace our grass with some sort of stone, to help reduce water usage. He was extremely friendly and was quick to give us a bid. Once the project began, they were quick and efficient. Highly recommend this company for all your hardscape needs! Friendly, professional, fair priced, and delivered what was promised!

West Hills Masonry removed and hauled away old concrete, removed multiple and difficult roots that had undermined the previous patio, prepared paver foundation with layer of gravel and layer of sand, installed approximately 800 square feet of pavers according to plan.

Homeowners, like myself, are a suspicious bunch and we do not readily trust unknown contractors working on our property. We need them because we do not have the skills that they do, but we are cautious and over-protective.

However, over the 6 days that the West Hills Masonry crew was working around the house, we became more and more confident of the crew as they demonstrated trustworthiness. Because they did things - little things every day - that earned our trust.

Aside from the skill that the crew demonstrated, they were concerned about all of the little things that we had not thought about. A good example is, as the crew was preparing to leave, the lead installer spent a better part of an hour rinsing windows and the exterior of the house, and washing all the plants in the yard (the installation process creates a lot of dust). And I thought that was my responsibility.

The work was done with exactness and skill by a team that demonstrated that quality was their primary objective.

And, on top of all that, West Hills Masonry's bid was the best of the three bids we had received.

My summary of working with West Hills Masonry:
- Impressive at first meeting.
- Promised a 2 week project (it took 9+ months to finish and there are MAJOR defects).
- Project manager rarely on site- many things we had discussed didn’t get passed along to the guys actually working on-site.
- Project manager had great communication at start. As more errors occurred, communication was less effective.
- Project manager was a no show to one meeting without notice.
- Poured cement for a patio with a 12 inch slope (who has EVER asked for a slanted patio?!?!)
- Coerced us into paying more money to fix the problem of the slope.
- Final product did not look like our designs in many important ways
- 5 of the drip lines that were in the original plan were forgotten and never installed.
- One of the drip lines installed was never connected properly and could give us slab leak issues in the future.
- Bench seat is taller than standard height making it uncomfortable for adults to use.
- Project manager kept saying the project was finished and asking for the final check, though the project still wasn’t done. They would take weeks to a month to fix an issue, and come back asking for the check, when there were still active issues.

Though they were impressive upon first meeting and claimed they wanted us to be 100% satisfied, this was obviously not the case. Their website claims, “We just want to do things right by our customers. We wouldn't have it any other way than the right way of doing things!” and that is obviously a blatant lie! I would strongly urge customers to take their business elsewhere as to avoid the mishaps, stresses, and abuse we have gone through. If you do decide to use this company, please make sure you have all details- even minute ones- laid out in writing (none of the “we’ll work with you as we go” nonsense), protect yourself by keeping a detailed log of all interactions with the company for when issues arise, and make sure you set a firm finish date, and they are willing to pay you for loss of use if they are running late.

We just had our backyard done and Carlos and his team were very professional through out the entire process. We are very detail oriented and this may irritate some contractors but Carlos was very patient and responsive.

We could have gone a cheaper route, but this was well worth the investment. We have been recommending them to our neighbors and friends and will continue to do so.

They did a great job. The new retaining walls, outdoor fire pit, and garden beds have completely transformed our outdoor space. They listened to what we wanted and made it even better than we imagined.

I found West Hills Masonry on Yelp when I did a search and their office happen to be in Brea so it was local a definite plus when your contractor is close. As with any review sites a 5 star rating get immediate attention. He was the first contractor that I called and got a quote. At the time I wasn't really prepared to ask the right questions or knew exactly what I wanted for my undeveloped back yard. When Bryan the owner came out he was on time, very professional and provided us with a quote based on what my budget was and provided a few suggestions on how to plan out the development. He was very willing to answer any questions. After a few other quotes with contractors from yelp and angie's list I went with Bryan even though his quote was higher than some. I felt that he's a genuine guy, a good communicator, and very courteous individual, someone that I can trust to get the job done right.

Carlos was his project manager in charge of my back yard. He and his crew did a great job, informative about the process and answered all my questions when things came up. They worked well without much supervision.

West Hills did the whole package, paving, planters, sprinkers, grass, walls, and gates. They didn't disappoint. Even when the custom gate that was fabricated incorrectly based on what Bryan and I discussed he immediately own up to his mistake and took care of the issue immediately. That's customer service. I'm very happy with how the project turn out and would recommend them to anyone. Even caught the eyes of my neighbors. Thanks guys.

We couldn't be happier with our new patio! The craftsmanship is excellent, and the team was professional from start to finish. Highly recommend for any outdoor project!

I highly recommend West Hills Masonry because the customer service was excellent, the price was reasonable, and the finished product was beautiful. I contacted Carlos through Yelp and he responded promptly and set up an appointment. My project was a small one, about 500 square feet for a walkway and porch. He brought a catalog of pavers and made suggestions. Because his estimate was lower than the previous company I had contacted, I requested an estimate to also do the driveway at the same time. We were so happy at the estimate that we added the driveway to the project. In order to decide the color of pavers, Carlos had 6 different pavers from two companies delivered to our house. We also drove by homes where he had installed similar pavers to see how they looked on a larger scale. The projects we saw were gorgeous and further convinced us that we had made the right choice in choosing West Hills Masonry. The installation was two weeks later. During this time Carlos promptly answered all my texts. He even answered messages after hours and on Sunday! He was responsive and easy to work with. Demolition and installation was amazingly quick. Carlos estimated 7 days, but because he was able to add on more workers, the project was completed in 3 days. The crew led by Angel was hardworking and worked rapidly. They did a very neat job. Neighbors driving or walking by commented on how beautiful a job it was and asked for the name of the company.