Clean Out Plumbing & Rooter

***UPDATE***

The owner, Marco, contacted me and asked me what happened. He sent his brother, who is an experienced plumber to my place on a Sunday afternoon. The brother came by and was able to fix my toilet. I asked what if the same situation happens again, in which he encouraged me to call them right away, and Marco will personally come out and take a look at the situation. I appreciate the quick response and customer care from Marco!

*** old review ***
My handyman referred me to this plumbing service, so I decided to contact them. My toilet was clogged and I tried various different methods to unclog it before I reached out to them. Scheduling an appointment is via text message. The person who texted me said my appointment will be set between 2-5, but I told him I preferred 4:30 pm (main reason was my roommate works night shift and will be sleeping). I also told the person my toilet is on the second floor, so the quote jumped from $49 to $265. I did not confirm the appointment after he gave me the new price because I asked different plumbing businesses regarding their prices. The other businesses told me $265 is overpriced for my clogged toilet.

Without confirming the appointment with the new price, a plumber came to my place at 1:30pm and woke up my roommate. The plumber said he can fix the toilet for $225. I called the owners number to address the following: #1 The technician showed up too early and woke up my roommate. #2 I have never confirmed the appointment and time after the new price. The person on the phone was firm on the price of $265. Not negotiable. He then called the plumber and told him they will do it for $225 (still expensive, and the technician was going to charge me for that price anyways). Job was done.

As of today 06/05/22 my toilet is clogged again which is within 1 month of the time the plumbers unclogged it. I immediately contacted them again, in which they told me there will be no warranty because it my "piping issue" and the estimate was $1750 to fix the pipe. They can send someone out, but I will have to pay again.

I have been living at my residence for the past 4 years and I have never had plumbing issues, until now.

Here is my pricing journey:
$49 to $265 to $225 to $1750

We used Clean out plumbing and rooter for a sink backup. The guys showed up on time,, they completed the work and are very clean, professional and friendly. I highly recommend this company. 100% satisfied.

Great customer service with a friendly and professional staff! Marco and his team of technician were professional from start to finish, answered all of questions and explained every detail of their work. Highly recommended!! A++