Phoenix Air Conditioning & Heating

Conclusion: I would advise people to seek out a reputable business that will explain all charges not only by name, but with the terms and dollar amount presented. The person who returned my call was immediately on the defensive when I was only trying to have a conversation. The only point of view was hers. Period. Very rude.

I've never used this company for a repair, only one time for maintenance, but they had acquired the previous company I was happy with, so called them when needing a heater repair. During the scheduling call I was not properly informed there would be a $95 diagnostic charge, which would be added onto the final bill regardless if service was done, or if no service was done. The technician was gracious--no problem with her, but the final amount was only given when the work was completed. I asked what the extra charge was for and she said it should have been covered when the appointment was made.
I phoned Phoenix to let them know I had not been told of the $95 charge. Was called back by an aggressive, argumentative, employee who was dead set on telling me what she knew I was told. When reminded her I already paid the bill, she asked me, "What is it that you want?" I said I called to let them know the $95 had not been specifically discussed and she again launched into a verbal retelling of what she knew I was told. She did agree (as had the prior person I spoke with) that they may not always share the exact specifics of the diagnostic fee and sometimes forget to even mention it at all. They will review how they give information, but stated many of their customers have used them before for service and understand their fee structure. She also said other people have stated what I experienced. What kind of business is this?

Prompt, professional and fast. Highly recommend

Trustworthy, fair priced and very knowledgeable.