Triton Air

I am an extremely unhappy former customer of Triton, and I would encourage anyone looking for HVAC service to seek another provider.

I contacted Triton to request a visit to my home since my central AC unit was constantly starting and stopping. Triton stated that it would be a $95 charge for them to come onsite and determine the cause of the issue, and this fee would be credited back if any repair work was performed. The technician arrived 2 days later and concluded that there was a pin-hole leak that would be easily solved with leak sealant and new refrigerant. It cost $1628, which I paid in full. The technician also convinced me to sign up for Triton's $29 a month subscription service for bi-annual inspections of my home's two central AC units.

2 days later, the same AC unit failed again. I immediately contacted Triton. They said that it is now their conclusion that there must be a bigger leak and that the leak sealant did not work, despite what the technician stated. Now, Triton said, I must pay over $1000 in new charges just for them to determine the source of the leak. Meanwhile, the original $1626 would not be refunded in full since it was sealant and refrigerant that cannot be reclaimed.

In summary, Triton
(a) misdiagnosed the problem during their visit,
(b) never disclosed that their service call fee excludes leak detection,
(c) charged me $1628 to do useless work that did not solve the problem,
(d) sold me into signing up for their useless subscription service,
(e) then asked for over $1000 to have them return just to try to find the issue again.

Buyer beware. I would strongly encourage you to find another provider. This is a $1628 total loss, not a small amount. Also, when setting up any appointment, I suggest you request a senior technician with at least 15 years experience so that you know you are getting sound advice.

Joe repaired my Mother-In-Law’s A/C unit today. He was knowledgeable, friendly and engaging. He explained the problem to us and successfully repaired the unit. He represented Ocean Air admirably and we are happy we went with Ocean Air

Very impressive company. We have been a customer for several years for maintenance on our HVAC equipment.

This time, we had a problem with our heater knowing it was on its way out and they showed up and did a very professional inspection. They provided pictures of the problem and showed why we finally needed to replace the system. They went over all of the options and looked for ways to save money with rebates and other discounts.

Everything was ready to install the following day and the installation team, Ariel, Ceasar and Steve showed up on time and even called when they were on their way. They were all very professional, respecting our home and our property. The installation was done very well and everything was cleaned and labeled properly before they left.

What was most impressive was how they went the extra mile. They replaced and upgraded an outlet and labeled our electrical panel. They even repaired a broken pot that had broken a few weeks earlier and had nothing to do with them. We noticed when we went to survey they work after they left and saw that our broken pot had been nicely glued back together.

In these days, it is the little things that make a difference and the Ocean Air team are well deserving of the compliments. I highly recommend them and will keep them on the top of our list for any HVAC needs.