Reviews of local pros in Laguna Woods, California

I would never recommend this company, too many reason too list😱

Great . They have done work for me and for my clients. They are fairly priced and do top notch work and clean up after themselves very nicely. I recommend them regularly to my clients.
Richard Roux, Real Estate Consultant, Orange County, CA

Excellent job removing the roots from a true that I had cut down. The stump was not longer visible but the roots kept growing back no matter how many times the roots they were hacked up by the local gardener. Prunin gouged out the hidden stump and I have not seen a renegade root since. They also removed an ugly stump that was above ground, all for a price that was less than what I expected.

Boy did we have high hopes and gave Prunin many chances. I don't need to go into much as the other poor reviews are exactly the issue. What they communicate regarding attention to detail and customer service on their Web site was in poor form for us. Whether you are a customer that is spending $5000 or $500,000 service is service. Although I'm sure Rob has good intentions, a true understanding that no matter what customers spend on your services, they should all be treated with respect. We got the sense that we were not in his league and he really didn't want to waste his time.There was also a lot of turnover when we paid for our design and backyard. Promises made and yet when the turnover occurred, somehow we are now at fault. The feeling of being pushed to the side is not a place that I want to spend my hard-earned money.

DO NOT USE THIS COMPANY.
They didn't complete the job and refused to come back to finish without add'l fees and refused to refund me, even partially.

As directly quoted from my service request emails, I needed a team to "remove the stump/rootball" of an old tree. I also stipulated "leave the hole in ground open".

The service team did not remove the roots, just the stump showing above ground and filled in the hole so that I couldn't see.

When I called to contest (after digging up to see they hadn't removed any roots) they quoted a policy saying if the customer is not home at time of the job, they are not responsible for issues with quality.

So because I wasn't home (middle of the work day) they felt they could ignore 2 direct job requirements but charge me full price.

That is not customer service. That is ripping people off.

Pruning just finished landscaping my front yard and I couldn't be more pleased. They provided me with a comprehensive quote that reflected all my requests. They provided me with a fast installation date & they arrived on time as promised. The workers were great and Raoul was wonderful to work with in placing the plants where I wished and make sure the irrigation and lighting all worked as needed. They cleaned up every night and finished on time. They weren't the cheapest, but they did a quality job, with quality workers and quality materials!

Brian was very friendly and explained the whole job in detail and did a great job keeping my living room clean and safe and completing the job. Very helpful. Will definitely use them again to keep my chimney in good condition!

Excellent response time, communication and service call! Highly recommend using them!

Lucky Sully is excellent! The young man was clean, on time, professional, and very pleasant. He got the work finished in no time at all. Another company had tried to do a bait and switch on me, but Lucky Sully saved the day for me. I highly recommend them.

Brian did a good job. He is very professional and is very helpful.

I had an excellent experience with Lucky Sully Chimney Sweep when they replaced 5 chase covers and caps on my home. From start to finish, the service was outstanding. The team was incredibly easy to work with and very professional.
I was especially impressed when I called after hours, around 10:30 p.m., expecting to leave a message. A woman answered right away. She was friendly and helpful, which was way above and beyond what I expected at 10:30 p.m. The crew that came out to do the work was just as great. They were courteous, efficient, and took the time to explain everything they were doing.
The fireplace caps look fantastic, and I’m pleased with the quality of the work. What stood out the most, though, was their honesty and integrity. I asked about a more expensive cap, and instead of trying to upsell me, they explained that it didn’t fit with the aesthetic of my neighborhood. They could have easily pushed me toward the pricier option, but they had my best interests in mind and helped me save some money as well. That kind of thoughtful, customer-first approach, is rare these days, and it speaks volumes about their commitment to honesty and excellent service.
I highly recommend Lucky Sully Chimney Sweep for anyone looking for quality work and a company that genuinely cares about doing right by its customers. They’ve earned my trust and my business for years to come! Thank you!

Dr. Hubbard
Huntington Beach, CA

Professional, punctual, good communications, adaptable, and knowledgeable about fire places and chimneys. Now looking forward to some cozy fires this winter.

Lucky Sully - is excellent to work with - always responsive when on a tight time frame during escrow. I have all the confidence in the world as to their professional evaluation and expertise in the field of chimney / fireplace inspection and repair. I so appreciate the technical level of the inspection by Brian. He arrived on time, was personable and conducted the inspection methodically. He even posed for a video conference with the buyer - who was not able to be at the inspection. He was clear and articulate in his summary at the appointment, as well as the notes documented on the invoice. As a professional Real Estate Broker, It important for me to have this high level of care and expertise for my client homeowner.

Great company to work with on your chimney needs. Good customer service and great people. Had my chimney chase cover replaced when another local company never got back to me. Definitely recommend Lucky Sully.

Brian was efficient, friendly, and meticulous about containing the dust and dirt that is inevitable with this process. He provided a detailed list of recommendations. All in all, excellent service.

Brian arrived on time and was very professional. Job was completed in about a half hr and then a cleanup of his stuff and he was out the door. While our chimney was in much need of a cleaning, the mess it created was contained. Fireplace looks clean and he even educated us with a potential hazard. Someone had covered some vents with tape which he removed. Highly recommend and will use again.

This is the chimney service that you need- reliable, thorough and professional. They inspected my chimney and provided a written quotation. Service was completed and I have the confidence that everything is alright. Today I’m using my fireplace knowing that Lucky Sully have me fully covered.

Brian is amazing! Friendly and competent. We'll recommend him to all our friends!

Positive experience, Brian was on
time, very knowledgeable, answered all my questions. His
work is a reflection of experience.
I will recommend him to all
my neighbors who age worn
chimneys. Brian is very neat
and cleaned the work area, he
is committed making customers
happy. Lucky Sully is best!
Ray Chavez

Would highly recommend! Friendly, professional, knowledgeable and wonderful attention to detail.

Brian did an excellent job with the inspection and fireplace repairs. I am very pleased with Lucky Scully Chimney Sweep !!