Constraction reviews in Lake Arrowhead, California

I called them 3 weeks ago for the first time, followed up with email as they request on their message. 3phone calls, messages and two email later after 3 weeks now there is still not even a response from them.

Had our driveway paved yesterday 10/9.
Great job. Looks really good. Very nice guys. No mess left behind, good clean up. If you need any paving... these are your guys!

Terrible service - they're a liar and a cheat! They shortchanged us on paving our driveway, then tried to charge us more to fix it. A curb was placed about 2 ft in from the edge of the driveway and now I have to trip over it every time I get out of the car! Never heard from them again after promising to come and fix things. Now 3 months later the driveway remains very soft - even jacking up a small car is causing dents in the driveway as does parking the motorcycle tire against the curb! Turns out a friend had a similar bad experience with them - they did a shoddy job and never returned to fix it.

I initially called this company for a small job, but it took three days for someone to call me back. Pat finally came out and made recommendations, and told me he would email me a quote the next day. I personally wrote down my email address for him so there was no question of the spelling ect....Well,,,,,10 days later, I am still waiting for that quote. In those 10 days, I called 10 times and left 4 messages (July 23rd - 2x, July 24th - 1x, July 29th - 2x, July 31st - 5x) Stacy gave me the same song and dance routine saying that she would have the quote to me the next day. That was after the 7th day of calling. After 12 days, 10 calls, 4 messages and a Yelp review, Stacy returns my call, and then gets me confused with another customer. I really don't understand why a company would waste their time coming out in the first place if they were not going to do the job, or were too busy. I cannot speak for the work that they do, only for what they didn't do. I am not sure what is going on in the office, but I cannot recommend this company due to their lack of communication with their customers. Just a recommendation to the company Owner/Owner's, if you guys are that busy, let the customer know up front how far out you are, or just verbally tell the customer you can't do it. It's that simple!

Of course, after reading my review, this company calls me back for damage control. Stacy left a message stating that she has had my quote ready since the beginning of the week and made several attempts to get a hold of me. (Funny, my phone records don't indicate that).

Secondly, she got me confused with another customer, because she was talking about windows being installed for the 20th, which my job had nothing to do with windows and we never discussed a date at any time. Now I am 100% sure that I will never use or recommend this company. The kicker of her message was that Stacy ended her message telling me that I was "Rude" and "Offensive" with what I wrote on Yelp and Google.

This is what I put out to Aspen Construction, and especially Stacy. Yelp and Google were set up for people to make honest reviews and to assist someone to use your services or not, given the reviews. If you take offense to an honest review, then I recommend you not have a Yelp account. In your message, you stated that Aspen Construction has a lot on their plate. Well, as I mentioned before, just tell the customer how far out you are with their job, or just be honest and tell the customer you guys are too busy.

Unfortunately for this company, this review is here to assist the next person in their decision to use your services for their construction needs or not, and will be here for awhile.

****Update****
Stacey from Aspen Construction did reach out to me shortly after I posted a review of their company. Stacey's explanation as to what happened was that the two emails I sent her went to her "Spam" account, and she couldn't locate my email address that I wrote down for Pat. Furthermore, Stacey stated that she and Pat were shocked to read the review. Well, As stated in the initial review, I made 10 calls and left 4 messages to this company. Pat also had my contact information and e-mail address. You would think that Stacey would have picked up the phone and called me to ask me for my e-mail address. On all 4 messages, I left my phone number. Stacey never apologized or took ownership of anything. This review is a review only, and consumers should take it as such. Stacey and Pat stated in their email to me that this was a complaint of "Ill-will". I assure you, this is far from that.

Learned about Aspen Construction through an employee Joe I met while visiting a park near lake arrowhead. Recently had retaining walls and asphalt driveway installed and repaired. All work was completed as per agreement. the staff was professional and concerned, easy to talk with , explaining and dealing with some small irregularities as they occurred. I’m very satisfied with their work and will have them continue improvements to my property.
Joe an employee is an asset to the company!
James Nailor running Springs... I will recommend and refer them...

I met the owner of Aspen Construction over 3 years ago when I asked for a quote on paving the parking area in front of our 1st cabin on Lake Drive in Lake Arrowhead. Stacey Pattison, the owner, was very professional and gave us a good quote. We had the job done a few weeks later and it was done very nicely and professionally - and 3 years later it still looks great!

We really liked the way Aspen Construction laid the asphalt for our first cabin, so when we went to get a quote to do our other cabin on Cottage Grove in Lake Arrowhead, I called Stacey again. We again were very pleased with the job - from meeting with Stacey, to grading the parking area and to laying the asphalt. We highly recommend Aspen Construction to anyone we meet.
Paul & Janice Herr

Whoever comes into my condo loves the interior design. I got so many compliments till yet and I am very pleased with their performance. Thanks a lot for making my dream into reality.

We discovered this company on Google and hired them to avail of budget-friendly landscaping services in Lake Arrowhead. Their experienced and accomplished team helped transform our property with their outstanding services. We have suggested everyone we know to reach out to this company for speedy and stylish landscaping services.

Black Diamond did a fantastic job on our two patio slabs. The project was completed very timely and Bill and his crew were very professional. We can't wait to begin landscaping around them and of course using them.

Bill and his team rebuilt our deck that was damaged from the winter storm. It was an extremely difficult project and many contractors wouldn’t even take the job. He is a perfectionist, rebuilt it with the highest safety standards and it’s absolutely beautiful. Friends and family tell me they have “deck envy” when they visit.

WOW!!!! You are amazing!!! The best remodelers ever! They can absolutely make your house look like a whole new place!

The entire process was smooth. These guys know what they’re doing up on the mountain. They know first hand what works and what won’t. I met with Dan, the owner early on a Saturday morning. He explained the different items available and how they are processed. Once I made the decision, it was go time!

Rocco is on top of the timing process. He was able to tell me when the project would get started, when they would do the install, progress pictures, etc. It was an easy process overall. I would highly recommend them to anyone.

Very deceptive!!! They overcharged thousands of dollars for a very simple job.

Do not trust this contractor with your home or any work needed

Exceptional Home Renovation by Phillips Construction: A Testament to Quality and Expertise.

We recently completed a significant renovation project on our property, and we are delighted to share our outstanding experience with Phillips Construction Company, Inc. From the outset, their team, led by John , demonstrated a commitment to quality and professionalism that truly set them apart.
Our project encompassed a wide range of improvements, including the replacement of all windows, a complete refresh with interior and exterior painting, comprehensive waterproofing to protect our home, new flooring throughout, and critical structural work involving the foundation piers and shear walls. Each of these elements was handled with meticulous attention to detail and a high standard of workmanship.
The new windows were installed flawlessly, providing improved energy efficiency and a clean, updated look. The painting, both inside and out, was executed with precision, resulting in a beautiful and durable finish. We were particularly impressed with the thoroughness of the waterproofing measures, which have given us peace of mind knowing our home is well-protected. The new flooring has transformed our entryway space, and the structural work on the piers and shear walls was completed with expertise, ensuring the long-term stability and safety of our home.
Beyond the exceptional quality of their work, we greatly appreciated John's clear and consistent communication throughout the entire process. He kept us informed at every stage and was always responsive to our questions. Furthermore, his insightful suggestions for value engineering helped us optimize our budget without compromising the integrity or quality of the project. This collaborative approach was truly valuable.
Overall, our experience with Phillips Construction was exceptional. They delivered high-quality results across a complex scope of work, demonstrating both technical expertise and a commitment to client satisfaction. We wholeheartedly recommend Phillips Construction Company, Inc., to anyone seeking a reliable, skilled, and professional contractor for their home renovation needs. Their dedication to quality and their collaborative approach make them a standout choice.