HVAC reviews in Lakewood, California

Bare essentials.

Repeatedly, the company failed to respond to my initial inquiry, despite multiple attempts. Their customer service was unprofessional and unfriendly. I'm still waiting for a resolution, but it's been an extremely frustrating experience. Given their performance, I'm beginning to suspect that this might be a scam, and I've taken steps to report it to the city.

I recently had a home services installation done by Trey, Matt, Geoffrey, and Nick from my system installation team. They all displayed excellent customer service skills, being friendly and courteous throughout our interaction. The technicians showed great professionalism in their work, which I appreciated. Although there's an ongoing issue with one vent that needs to be repaired, I remain positive about the overall experience and would recommend them.

I'm thoroughly impressed with Lakewood HVAC Pro's professional approach to fixing my AC unit during an emergency refrigerant leak. Malik and Jeff were prompt, efficient, and got the job done quickly and effectively. Their expertise is top-notch, and I highly recommend them for any home repair needs in Lakewood.

I'm extremely grateful for the technician who came to my Lakewood residence to service my thermostat. He was courteous, knowledgeable, and took a thorough look at my HVAC system. After seeing his excellent work firsthand, I decided to sign up for a maintenance contract. Your team is lucky to have someone like him - dedicated, personable, and exceptional. He's the kind of employee who makes a great impression.

I hired Lakewood HVAC Proz for a needed air conditioning service. The technician arrived promptly, was extremely well-prepared, and efficiently diagnosed and fixed the problem. His professionalism and work quality impressed me, making me confident they'll handle any future requests from my household. I'm glad I chose them; I'll definitely continue to use their services and recommend them to others in the area.

Jeff did an outstanding job and gave us peace of mind going into winter. We're glad to have our old heating system in good working order. He didn't try to sell us anything extra, respecting our current situation. If we need repairs or replacements down the line, Lakewood HVAC Pro is now our go-to team - they've earned our trust and loyalty.

I spent hours on the phone trying to find someone to assist with my AC thermostat issue, only to be met with reluctance from multiple companies that demanded a site visit and charging fee upfront. Frustrated, I called this AC repair service directly and asked to speak with a technician. The receptionist put me through to Gerald, who resolved my problem right away. We're thankful for his help as the warmer months approach, providing much-needed relief from the heat.

Had our old furnace serviced today after 14 years of faithful service. The technician did a great job explaining options for improving performance, recommending an electrostatic filter that was added and installed on the spot. The flexibility to schedule appointments in the evenings is also appreciated. Overall, we're satisfied with this service.

I'd give this AC repair company a perfect score if I could - it's that impressive! When our elderly neighbors' AC stopped working, we reached out to our home warranty provider who sent a local repair service right away. Malik arrived on time as promised and got the job done quickly. However, it turned out the issue was with the thermostat, which is controlled by the power company - a bit of a gray area for them to navigate.

Malik bypassed the thermostat, but unfortunately, that didn't hold up long-term. The AC started working again, but only briefly before stopping once more. It was discovered the thermostat was faulty and outdated, with no support from the power company anymore. Luckily, Diego stepped in and sent Malik back to fix the problem for our neighbors. Despite the hiccup, their service was top-notch and fast. I'm grateful for the way they handled everything - highly recommended!

I woke up to a dead HVAC system on a weekend, but thankfully, I got assistance right away through their online chat service. They called me as promised on Monday morning and arranged a service appointment. The communication from the live chat to the arrival of the technician was spot on - they even notified me 20 minutes in advance of Jeff's arrival time.

When Jeff arrived, he was friendly, professional, and courteous throughout the service appointment. He quickly diagnosed the issue and had the necessary parts with him, so I didn't have to wait or reschedule another appointment. The work he did included installing a new filter and upgrading my Nest thermostat - exactly what I wanted. Impressed by his efficiency and expertise, I decided to sign up for their maintenance program to ensure my system stays running smoothly.

The customer service and professionalism from the AC repair team, including Jeff and Diego, are excellent. Their technicians, such as Malik, do a thorough job inspecting both inside and outside your AC system to identify what needs replacing or fixing. If you have any questions, they'll provide solutions and explain everything clearly. You can trust them for top-quality AC repairs and maintenance in Lakewood. I wouldn't consider going anywhere else due to their unmatched quality of work. Their services far exceed my expectations - they're reliable and professional.

We recently had Malik from a reputable air conditioning company visit our home for an inspection. He did more than just run through the motions, actually assessing the efficiency of our unit and providing valuable insights. Malik took the initiative to explain the benefits of using certain thermostat settings and recommended filters that would really make a difference. We appreciated his willingness to educate us on how to get the most out of our AC system and extend its lifespan. The level of service we received was exceptional, and I'd definitely recommend this company for any heating or cooling needs - they clearly prioritize customer satisfaction.

Lakewood HVAC Proz provided a thorough estimate that addressed our concerns about the AC installation. Their response showed understanding of our issues and a commitment to finding solutions. So far, we haven't needed any additional work. Given their recent performance, we expect consistent customer service for all future calls. Diego and Jeff stood out for their helpfulness - it's clear they focus on customer satisfaction. We're confident that Lakewood HVAC Proz will deliver the same high quality work going forward.

Two years ago we were referred to Malik who installed a new furnace for us. We were extremely impressed with his professionalism, pricing, and expertise - our new furnace has been trouble-free ever since. Since then we've reached out to him multiple times for help with another heating system, which was originally set up by a big company. Every time, the service has been top-notch. Most recently, Malik even diagnosed the issue over the phone and my spouse was able to fix it themselves. The only payment we received was for the work itself, no additional charges or invoices.

We've been experiencing a string of issues with our furnace, which started as a localized problem but ended up causing a ripple effect throughout the entire system. Initially, Malik struggled to identify the source of the issue, but instead of writing it off, he brought in a more experienced colleague to ensure a thorough and accurate diagnosis. Senior technician Norman was called in, and his expertise and methodical approach were impressive. He went above and beyond by staying late to make sure everything was working properly before leaving.

However, the problem persisted, prompting Norman to return. This time, he took it upon himself to disassemble the furnace to get to the root of the issue. Their commitment to resolving the problem completely, rather than just applying a temporary fix, is truly commendable. Both Malik and Norman demonstrated exceptional skill and professionalism, clearly invested in delivering a job well done. What struck us most was Norman's dedication – it's clear that he genuinely cares about getting it right. Given their expertise, work ethic, and attention to detail, I would highly recommend their services to anyone seeking a reliable and thorough furnace repair solution.

We've had two installations with Gerald's team at our Lakewood property - one a while back and the other recently. Both times were great. For the recent job, Gerald repositioned the heat pump and inverter to make it more efficient. The installation crew was top-notch; they worked methodically, cleaned up, and put everything back exactly as before. Our split systems work flawlessly, particularly for older homes like ours. They're also dual-purpose, handling both heating and cooling equally - we use them for both just as well.

I want to express my appreciation for the exceptional service provided by Lakewood HVAC Proz. Gerald and Diego efficiently installed our new furnace in a freezing house, offering valuable suggestions for a new air conditioner as well. Both appliances are working flawlessly, resulting in noticeable reductions in our utility bills. This old home, built in 1975, presented significant challenges due to its cramped space. However, the technicians were able to remove and install the furnace successfully.

When I encountered issues with the air conditioner last night, I suspected it had been damaged due to non-use. I sought advice from Norman, who arrived promptly to troubleshoot the issue. He discovered that someone had inadvertently flipped a switch on the furnace's control panel, which controls all functions. Despite my initial frustration, Norman explained the situation in a polite and professional manner, putting me at ease. The team's courtesy and prompt service have left a lasting impression on me, making me grateful for their expertise and dedication.

We've relied on this company for our heating needs for over two decades. When we first started using them, their assistance helped us deal with an old, inefficient AC system that was constantly giving us headaches. In hindsight, we probably stuck with it longer than we should have. However, about a decade ago, they installed a state-of-the-art furnace and air conditioning unit in our home. They suggested making some adjustments to the ductwork as well, which made a huge difference. The new system greatly improved our home's comfort level. We were thoroughly satisfied until recently. During a routine maintenance check, they discovered that the electronic air cleaner wasn't working properly. Gerald went above and beyond to fix the issue. This team is exceptional - they're knowledgeable, reliable, and always willing to service your heating equipment.

Lakewood HVAC Proz really delivered when it came to our furnace and AC system. Norman quickly diagnosed the issue after our call, and Diego provided a quote the very same afternoon. The replacement was done in record time - less than 24 hours! Jeff and another technician did an outstanding job with the installation, followed by Norman completing the finishing touches. Throughout the process, we were treated to friendly, supportive, and exceptionally professional service. We have no doubt their team will consistently provide top-notch work and attention to detail going forward.

I needed someone to replace my old floor furnace, which was serving just the main areas of my home. I wasn't sure if anyone could handle it, but Norman gave me a good feeling. He came out, assessed the situation, picked out a suitable replacement, and promised it would be done quickly - even offered to do some extra work himself, like expanding the existing opening. He said it'd take 2-3 hours, which seemed about right since he'd done something similar before.

His quote was the best I got, but what really stood out was his team's efficiency. Norman and Diego worked together seamlessly, finishing the job on time despite a minor hiccup with one regulator component. Norman knew his stuff and fixed it himself using parts from his van, which added just a bit of delay. The new furnace fits perfectly and they left my house spotless. I'm really confident in Norman's team to handle any future heater repairs.