Swimming Pool Contractor reviews in Lancaster, California

had a very rude experience on the phone with him, very unproffesional

The man was rude when I called their number for help.

good man and good service,came on time and give pool the right amount of chemicals,i recommend him very much.

20 plus years in swimming pool industry, vast knowledge in how a pool works, doing pool remodels, tile,tile repair, coping,electrical,skimmers,replumb,new equipment,service pools, pool lights, plaster repair

Made an appt with him.. he was rude on the phone, told me he would be here Saturday.. never showed up and never answered his phone when I tried to call.

Mario is AWESOME! I bought a house and needed help with an algae problem. Mario came over and got right to work and cleared it up in 3 days. In addition he showed me other issues with my equipment I would have otherwise never have noticed, and he fixed them for me. He got me set up and gave me all the info I need to keep my pool balanced and clean. Super professional, super knowledgeable, super nice - Super Mario!

I chose Super Mario's Pool and Spa to replace my Pump. Before My pump went out my pool was in tip top shape. Pablo came and replaced my pump. He did not reconnect my pump to the wall panel. He did not try to explain or express that I now have to manually put everything in at the pump itself. Here I was for weeks using a panel that was not even connected wondering why nothing is working.

He left a huge torn to pieces box that he pump came in in my yard, when he could've have easily disposed of it in my recycle bins.

I called Pablo back because there was now a leak coming from one of the pipes/hoses when the water flows through. I asked him could he come back and if he would let me know when he was coming so that I could be present and he could show me how to turn everything on. He said he was coming the next morning at 8. It has been almost 3 months I have yet to hear from him.

I asked him if he even ran the new pump to make sure everything was working correctly he said he did not. Long story short. This tech did nothing but swapped out the old pump for the new one. My pool has not been the same since he left. I expected him to at least make sure I was up and running in the same capacity that I was before my pump went out.

I regret hiring this company and would never recommend them to anyone! I am very dissatisfied with the out come of Pablo's service

Professional! On time. Came to my rescue last minute. Cleaned pool and spa balanced chemicals and scrubbed the bit of algae we had going on! Very knowledgeable as well.

Best in AV
Highly recommend

Bad experience with them. especially with Moisesno is professional in his work is not honest

A+++++ great people

They do amazing work!

Wiring for it to be complete, will post review and pictures soon.

Best pool company with the nicest employees. Highly recommend.

They lack attention to detail, a sense of humor, and their output, in my experience, is very generic.

Beautiful high end pools. Great service. Friendly staff and pool service personal

Watch out be aware they try to sale you stuff that you don't need Question and check your self. Alan will charge you for things that you don't need just be careful

Whatever you do DO NOT use them for pool cleaning service they are the absolute worst, they won’t show up for 2 weeks and won’t even bother to call or respond to your calls or text asking why. Terrible customer service and they give you attitude whenever you call to ask why they haven’t showed
Up.

I really love my pool. Marc and the crew provided the best customer service. They really worked with me to make sure I loved my pool design. I highly recommend their services.

This was the second pool Alan Jackson has built for us. Quality very good, easy to deal with. They communicated with us concerning times and always showed up. We started the pool the first of the year they were not as busy since it was winter. The pool was completed within 60 days.

We were debating between Alan Jackson Pools and Aquaphina Pools. We decided to go for Alan Jackson Pools for the good reviews. I not going to lie the pool and concrete patio are amazing, more than we can ask. But the thing I did not like about Alan Jackson pools was that they were messy when they pour the patio concrete some cement spill over the wall of my house on the A/C units. Also when they put the original gate back it look old and it was not put up right. It got some holes. They painted with a color that did not match. The latch you cant even put a lock. They did not used the original latch parts and they were there. My house is brand new when they started to build the pool. They broke a pipe and that cause for dirt to go in the lines. My gardner came and fix it but not all are working He needs to dig more to see where is the problem coming but ofcourse is not free. When they finish the pool they did the 7 day start up but honestly It was not done right. I was going to use Alan Jackson pool service to clean my pool since they built my pool why not give them a shot, but after seeing that they were not reliable I decided not to use them anymore and hired another pool cleaning company. The start up was not done right. I took samples of the pool water to Leslies Pool supply and they told me it was very low on chemicals and needed Conditioner. My wireless panel keep losing the internet I sent a picture of what my phone says to the guy that did the start up but no respond just because I did not use their service. Bottom line after paying lots of money. I feel that after the pool was done I was not giving a proper tour of how the pool works. It was just a quick tour. Marc the sales Guy is excellent. Not the other people that does the actual work.