Sylmar HVAC Proz

I've been using Sylmar HVAC Proz for my routine AC maintenance and I'm consistently impressed with Douglas' service. He showed up right on schedule, just like he's promised, and took the time to thoroughly inspect and clean both units. Not only did he leave the house spotless, but he also made sure to tidy up his workspace.

When he noticed a potential issue with our outdoor unit, he explained it in a way that was easy for me to understand. Instead of pushing for an immediate fix or replacement, he advised us to keep an eye on it over the hotter months and reassess later if needed. This thoughtful approach puts my mind at ease - I trust Sylmar HVAC Proz is looking out for our best interests, not just trying to make a sale.

I've been sold on their commitment to customer satisfaction multiple times now. When I asked about tankless water heaters during the maintenance visit, another technician, Mason, came over and helped me understand why it wouldn't be a good idea given my home is electric. It's clear they're not pushing anything that doesn't make sense for our situation.

It's refreshing to see a company prioritize their customers' needs over potential profits. Sylmar HVAC Proz has earned my trust and I'd definitely recommend them for dependable AC services.

I had an AC system that wasn't holding its temperature. I contacted a repair service and spoke with someone named Gregory. He was very friendly and told me they'd send someone to look at the problem right away. I appreciated the updates he gave me on when the tech would arrive, both via phone call and text. The technician showed up as promised and was professional throughout the whole process. It turned out to be a smooth experience. By the end of the day, my place was cool again.

We were left high and dry when our heater decided to stop working just as winter was on its way. Luckily, our friend recommended Sylmar HVAC Proz, which turned out to be exactly what we needed. From the initial quote to the final installation and all the follow-ups in between, we were thoroughly impressed with their service. The team at Sylmar HVAC Proz really delivered.

The first person to visit us was Chase, who tried to revive our old heating system but unfortunately found it beyond repair. Despite this, Chase was a total professional, explaining everything in detail and providing us with options for a new system. We opted for an estimate, which led to a meeting with Mason the very next day. Mason arrived early and took a thorough look at our old system, ductwork, and electrical setup. He also considered our preferences and promised to provide three different options the following day. On the third day, he presented us with the choices and we selected one.

The installation was scheduled for the week after that and Douglas in the office helped us navigate a minor permit issue. His advice was spot on and we got it sorted out quickly. The installation team, led by Douglas, worked tirelessly to get our new equipment installed in our cramped attic space. While it took two days, they made sure we had heat before leaving on the first day.

I was surprised by how tidy they were after themselves, even though they were due back the next day. Our attic presented some challenges but Douglas kept me informed at every step and found solutions to any issues that arose. I was particularly impressed with his attitude - he was always positive and problem-focused.

Once the installation was complete, Mason and Douglas spent time making sure we understood how our new system worked, from setting up the thermostat to changing the filter. A few days later, Mason returned to check on everything and explained the benefits of a maintenance program. He also reassured us that we could reach out to him anytime if we needed assistance.

Overall, we're extremely grateful to the entire team at Sylmar HVAC Proz. If anyone ever needs a recommendation for a heating or cooling service, we'll definitely be pointing them in their direction!