Sears Appliance Repair

This is their 7th! 7th trip to fix the refrigerator and it was their supervisor yet it still has a broken part. Had GE come out to fix it right after. Sears bad. GE good.

Technician was helpful and knowledgeable! Quick repair to my electric dryer.

I wouldn't even give you a single star for the service I received from A+ Appliance which Sears sent to repair my washer. My maintenance contract is with SEARS - NOT A+ Appliance. I have been without a washer since 3/6/18. I was told by A+ (March 9, 2018) that they needed to order parts which would take 1 week. That turned into over two weeks. I then had to make an appointment for service once the parts arrived. A+ Appliance finally came out on April 5 with the needed parts, they said my washer needed to be moved out of my laundry room which is inside my house to give them more space to do the repair. They moved it to my garage, scratching up the front of my washer and scratching and denting my door frame in the process! Almost 3 hrs. later they moved it back into my house. It leaked. After more pounding, they said it was fixed. They ran it approx 3 min and said it was good to go. Once they left I started my first load of laundry in over a month. Loud noises, sounds of bolts dropping, and then the flooded floor! I called Sears only to have them want to contact A+ Appliance to schedule another appointment. No way would I ever allow this company in my house again. I strongly suggest Sears check reviews before you ever use A+ Appliance again! I insisted that Sears send a competent SEARS repairman. Finally, Jose, from Sears came out on April 13, 2018. He knew immediately what was wrong just by spinning the drum. He had to order parts to fix what A+ damaged by installing the parts incorrectly. Parts arrived 4/18/18, Jose came out again to complete the repair and I finally have a working washer. Thank God for Jose as he went over and above to make right where Sears had failed us! He was very knowledgeable and didn't need to move my washer to the garage to complete the repair. I have been a very loyal customer of Sears for over 39 years as my parents have been before me. I have never been so disappointed as it should have never taken 44 days to get my washer repaired.