Reviews of local pros in Los Altos, California

After my fridge began to make a high-pitched buzzing sound, I was in need of a trusted Sub zero fridge repair in my locality. I happened to be glad I discovered this team since they evidently specialize in high-end refrigeration. They could find an OEM compressor and everything started working properly again. People are hardly able to discover how to deal with such luxury brands.

The sub zero repair that I received for my fridge was fair and reasonable. The repairman arrived on schedule, was professional and polite, and explained clearly any fees he had incurred. I am happy to report that my fridge is now functioning better than ever before.

I needed Sub-Zero fridge repair near me and found this amazing company. The technician arrived on time, quickly diagnosed the issue and repaired my fridge efficiently.Everything is now working perfectly again. highly recommended for anyone needing Sub-Zero fridge repair!

Awesome job, everyone! The tech showed up early, got my ice maker problem fixed, and even shared tips on how to avoid future issues. Super satisfied with everything and will definitely spread the word!

Loved how the serviceman made sure I was genuinely satisfied before leaving. My freezer issue was solved quickly, and the fee was reasonable, and the service felt honest—surely one of the most reliable Sub-Zero repair experiences I’ve had.

The sub zero repair that I received for my fridge was fair and reasonable. The repairman arrived on schedule, was professional and polite, and explained clearly any fees he had incurred. I am happy to report that my fridge is now functioning better than ever before.

My Sub Zero refrigerator was not cooling well and that is why I asked a repair service. They discovered an opening and sealed it in a flash and managed to resume normal operations. The fridge is now quiet. Redoubtable satisfied employees and service!

We used home protection services for a number of years. There were definitely some good things about the service - routine seasonal home maintenance was taken care of on schedule which provided peace of mind. However, I believe that they over promised and under delivered. When we first considered subscribing, Steve (founder of HPS) came to the house and provided a vision as to how over the first several quarterly visits they would get the house up to spec and in good shape, and that subsequently they would take on handy man projects, effect minor repairs, even hang pictures etc . It was a great vision, and for the first year or two it really felt like any delayed maintenance was being taken care of and the number of outstanding tasks was decreasing. However, once it transitioned into more of a maintenance mode, whenever any repair came up, it was always more than they were willing to include in the service - e.g. a light went out above the cooktop, but they said we needed to call out a Wolf certified professional. However, they were willing to be at the house to let the technician in, but of course for a fee. They then started pitching bigger projects, but with large price tags, including a project management fee. For example, they said all the grout needed redoing and resealing, and quoted a cost of $20k, which I found surprisingly high. I asked about switching to tankless hot water and they gave me a quote of $10-12k, whereas an independent quote I got from a plumber was in the ballpark of $3k. Eventually they didn’t really do the job they were supposed to. One task they were supposed to take care of was checking light fixtures and replacing bulbs, but several times in a row they would say they didn’t have the right bulbs and it would be left undone. Given that they knew all the bulb types our house used (the previous owner had a bunch of custom stuff installed) I don’t understand why they couldn’t be prepared. That it happened repeatedly suggested that they didn’t hold themselves to a standard that they had suggested they strived for. If you want to solve problems with money and have peace of mind, HPS might be a reasonable choice, but I never felt we got what we were led to believe we would for very long.

Updating this review to reflect the complete 180 delivered by a new manager put in charge of the project. Adam corrected course, got it over the line, and showed a very high degree of professionalism and work ethic to get it done.

Who knew you're supposed to drain your water heater every year?
Who has time to go up and clean out all the gutters and downspouts regularly?
I really love the services that HPS provides homeowners in the San Francisco Bay Area. Really, they have a wonderful staff and offer a very valuable service. And if anything breaks - they're their to fix it.
We've had many overlapping projects and we're always impressed with how well the HPS homes are cared for. Highly recommended.

Our firm recently collaborated with Home Preservation Services for residential protection during a client's home tenting. Their exceptional communication and efficient coordination made the assignment seamless. As a local private security provider in Palo Alto, we appreciate their high standards and look forward to continuous collaboration.

Very professional owner and crew. Owner was hands-on and out with his crew trimming our gigantic tress everyday of our job. He is passionate about his work and showed great care for our needs. He has been serving the area for decades and knows what he's doing. Highly recommend.

We recently had them trim our hedges and shape 20 year-old 25 feet tall pine tree. They did an absolutely excellent work with the trees and clean-up everything so beautifully! I am ever so pleased with how they shaped our pine tree.

Lane and his crew has done work on our redwoods and Japanese maples numerous times. He and his crew are very professional and complete the job on time and at reasonable price. Lane is very knowledgeable about trees being an arborist as well. We highly recommend this company.

Cool

Brought these guys in to fix issues caused by a prior service. They did a great job and have continued to maintain it for me.

Greg is amazing. He’s been servicing our pool for years and his level of commitment and hard work are extraordinary. A+!!!

Nathaniel was friendly and helpful throughout the whole process. He was honest and explained everything clearly. The pricing was fair and the service was fast. My home's air ducts were tested and cleaned within just a couple of days. The results from the lab took some time, but that's normal and they even offered to speed it up if I needed it sooner. The air duct cleaning was done really well, which mattered a lot to me because I have bird fancier's lung and need clean air at home. I'm glad I went with Sunrise Air Duct Service here in Los Altos.

I recently had my air ducts cleaned to get rid of dust, mold, and lint, and the service was fantastic. Nathaniel was very efficient and made sure every part of the duct system was spotless and working well. He was friendly, professional, and made sure I understood the whole process. The customer service was top-notch, and I’m very happy with the results. I will definitely recommend this company to anyone in Los Altos looking for air duct cleaning. The difference before and after the cleaning is amazing!

sunrise air duct service came out this morning and did a really detailed cleaning on our air ducts and hvac system. barry and the crew showed up exactly when they said they would, and they were super friendly, professional, and fast. the team worked together smoothly and kept things moving without any delays or waiting around. everyone was easy to talk to, and they stayed focused on the job the whole time. the price was fair, and honestly, it was worth every cent. the difference in the air flow is noticeable right away—feels so much fresher in the house. it’s amazing how much dust and debris they removed from our old system. wish we had gotten our ducts cleaned sooner. highly recommend!

Indoor air quality really matters at home, especially with kids and pets around. After we moved into our house, one of the first things we scheduled was a full air duct and vent cleaning. Sunrise Air Duct Service did an excellent job removing dust and buildup from the vents, and the whole process was smooth and professional. The air feels fresher, and it gives us peace of mind knowing the ductwork is cleaner for healthier air inside the home. Highly recommend for anyone wanting cleaner house vents and better indoor air quality.