CLIMATECH INC

The technician assessed the problem with my AC unit and figured out that it had something to do with the compressor. They said they'd get approval from my insurance, but instead of waiting for that, Nick asked me to leave a review before he left.

It took two days for them to talk to my insurance company, but their report was all wrong - they claimed my solar panels were blocking access to the compressor and they couldn't reach it. When I tried to get in touch with the manager at Climatech, I got shut down by someone on the phone who said they weren't going to change the report.

I ended up calling my insurance company back myself to correct the mistake, then asked another AC company for a second opinion. Luckily, that fixed the problem and I don't need to replace the compressor after all.

I had a terrible experience with this company. They're completely unreliable. It took them 2 weeks to get the report to the insurance, claiming system issues were the problem. They lied about when it was submitted. Even after finally getting the report in, they included false info to deny my claim. If you can avoid having them service you at all, please do. If they're assigned, don't hesitate to ask for a different provider before they show up.

I received a visit from Climate Tech, recommended by my home insurance company. Unfortunately, the technician's demeanor left much to be desired - he seemed unfriendly and provided minimal information about the issue. I called them the next day for updates, only to be told that the part needed was on backorder and required approval from the insurance company.

I followed up with a call two days later, hoping for more clarity, but was again met with excuses about the part's availability. Over the course of two weeks, this pattern continued, with each call resulting in another delay or reason for the part to be unavailable. It wasn't until 16 days after the initial visit that I was told the part couldn't be found anywhere.

By then, my insurance company had sent someone else to fix the issue, and I was relieved to have a competent technician show up. In contrast to my previous experience, this new technician was extremely friendly and provided detailed explanations of what he was doing. He even took me through the parts he had replaced in the air conditioner during his 30-minute visit.

Needless to say, Climate Tech left a sour taste in my mouth. If your insurance company recommends them, I'd advise against it - go with someone else instead.