Ritz Plumbing

The technician struggled with the task but stayed until it was done right.

Oscar, the plumber who arrived at my house, was outstanding. His demeanor was kind and professional, setting a high standard from the start. I've had old plumbing from the 1950s, which made this job particularly challenging. After trying to replace the shower knobs myself but encountering issues with the water flow, Oscar's expertise truly impressed me. As a young plumber, he hadn't worked with these specific knobs before, and initially, he was uncertain about how to proceed. I'd spent hours attempting to troubleshoot, but Oscar's research skills were incredibly sharp. He methodically approached the problem and eventually found a solution that I had considered, albeit incorrectly - that we might need to re-pipe the entire area due to damage from my own attempts to remove the old knobs using a hammer. However, Oscar persisted and made a concerted effort to resolve the issue without resorting to costly repairs. His calm and composed nature was refreshing, and his effectiveness in resolving the problem was remarkable.

Kevin arrived promptly and delivered excellent service, efficiently resolving my faulty garbage disposal issue.