Appliance Repair reviews in Millbrae, California

Amazing service! Old school

Been a customer for decades. Great folks to work with.

Supremely knowledgeable, always prompt and exceptionally conscientious.

Really impressive business - prompt, super knowledgeable, and very professional. Highly recommended!

2nd to none in bay area. This a great service company. Angelo was a wonderful service person. I recommend them to anyone....

Otto’s has been taking care of me for maybe 40 years.. They are the best. I give them 6 stars !!!

Angelo knows his stuff, and explained something's that the seller never told me about my Bosch dishwasher. Great guy

On time and thorough. I would recommend highly. We have used them for the last 13 years. They have always solved issues with our appliances.

We called Otto’s to repair our 14 year old Thermador microwave oven. Joe was the tech. He came out to our house in Redwood City, diagnosed the problem, ordered the part and returned about 10 days later to make the repair. Great service - now we will get more years of service out of our appliance. Recommended to all.

AMAZING! Went out their way to fit us in very last minute and the they were polished and fast at solving our Thermador dishwasher problem. Very friendly is always an added bonus these days as well. Call them without hesitation!

I just had the most amazing service from Otto's – far better than any other appliance repair. I had a very tricky dishwasher problem develop and Bosch wasn't helpful at all (they didn't even sell the part to fix). Otto's on the other hand knew exactly what to do to fix it. The first attempt didn't work out, but Angelo came back after thinking about it over the weekend and made a new fix that has done the trick.

I'm blown away by the professionalism and care that Angelo put into the work. I'd highly recommend Otto's for anyone seeking Bosch dishwasher service. This is how all repair companies should operate.

They are a very professional, responsive and knowledgable Appliance repair company—but please note that ALL service repair companies only specialize in specific product brands. Otto’s correctly diagnosed and repaired an Error Code from my 2016 Bosch Silent Dishwasher. It is odd that my Bosch dishwasher was already giving me an error code after about 6 years—something that the Otto repairman confirmed was odd. Total time from my call to Otto’s was about a week—they booked the repair service date within a week, and he replaced a heating unit per the Error Code using a part he stocked in his service van, and got my Bosch dishwasher up and running the same day of service. Very professional and knowledgeable about Bosch dishwashers. Would strongly recommend anyone with a Bosch dishwasher to use this firm.

This is not Ottos, who were wonderful. These guys are now frauds using the old number. Should have known from the start that something was wrong, called Ottos, got these guys, and then they had yet a third name (Appliance Giants) when they showed up.

Repair guy seemed unsure of some operations of the Bosch machine. Charged $100 for call, to be applied to service. Says we need new recirculation pump, will order.

Repair guy calls back to say part is unavailable so can't repair. Fair enough if true. I look up part at Bosch, it is indeed unavailable, so I do an AI search, find three sources. Call back to ask for part number to confirm I have the right one. Offer to either get it or give them the links I found.

Receptionist says she must ask the "management team". No return call. Call back in the afternoon, ask to speak to the repair guy, says she can't do that, must ask management team. 3rd call this morning, same response. Just got a text from them saying that they won't refund the money and refuse to say what the part number is, so now I'm filling a credit card dispute. These people seem by my experience to have low quality, poor training, bad customer service, and the willingness to defraud their customers.

Go elsewhere!

Called Mike when my washer stopped spinning. He was able to diagnose and fix the door sensor issue. He seems very professional and knowledgeable.

Called US Pro Repair to help install a floodlight wifi-camera in our backyard. Mike was on time as communicated, and very detailed with the installation, setup the internet/wifi for the camera and setting up the app on the smart-phone. He is easy to work and fun to chat with (we had some fun conversation about electronics/chips). I highly recommend Mike and US Pro Repair.

I called and Mike came over same day, fixed our ice maker and we were enjoying iced coffee the next morning! Thanks Mike and I would not hesitate to work with you again!

I cannot say enough about UsProRepair. We have a difficult time finding Appliance Repair Co in La Honda and if you are looking for an excellent company that does excellent work and is very professional and reasonable, this is the company! Excellent Work!

Repair done efficiently and thoroughly. Thank Mike.

Mike is fast, reliable, responsive, and always available! He made the entire process seamless and stress-free. Highly recommend his services!

We are very grateful to Mike who was able to fix our oven on short notice, was on time and fixed it speedily!
Thank you Mike, it was great to meet you, we'll definitely work with you for any issue in the future.

Mike was so responsive! He helped me fix my washer because it was running hot water when we were running a cold cycle, and there was a leak. Simple enough, the pipes were routed wrong, and the leak was because of a damaged gasket. I appreciate you help, thank you!