HVAC reviews in Mojave, California

Good technician that took pride in his work.

Had duct work installed same something it still has the same issue

Horrible. Takes forever. Rude and Unprofessional. Go anywhere else unless you want to wait all year to have your AC repaired.

Nothing but problems since the install and have had to have it repaired every year. Finally called out another company and it wasn’t even installed up to code. Horrible business

Guys were in my attic putting my new air conditioner heater in and almost went all the way through the ceiling my ceiling and my hallway is cracked about 4 foot and they just wanna mask it make it look good not repair it properly we’ll see if they get back to me they don’t want to be responsible for their mistake

They were contracted through my home warranty service 2.5 days ago and have yet to make contact or answer their phones when we try to contact them. The HW company has tried as well. Nothing but voicemail.

They gave us a time frame of 11:00 am to 3:00 pm. I waited all day for them to arrive and I finally called them at about 4:00 pm. I was told I need to understand that their poor communication and punctuality is ok, and that the vast time frame they gave us still just an estimate. Very unprofessional and I do not recommend.

Daniel came out to our house in California City. Showed up ontime , and fixed our Central Air problem no time. He showed a high degree of professionalism, and courtesy.
Pat on the back to he and Bonnie., the owner. Thank You :) Randolf & Patrice B.

Bonnie has terrible customer skills!, takes WEEKS to return your phone call& is Rude!, must be family owned . She would’ve been fired!
the technics were kool, no complaints about them.

Same as most reviews. Home warranty uses and no communication. Nice guys came and installed new thermostat. It worked 1 day.☹

They came out to assess an HVAC issue, was told it could be addressed, that was the last time I ever heard from them..
I have been calling for weeks.
They won't pickup.
I have left messages, they don't return phone calls.
How anyone can stay in business performing like this is beyond me..

Very pleased with the work,Tech was very professional, he was able to swap our old hvac & Fernest and also install our new thermostat in fast and timely manner.
Thank you

Warranty uses them and they refuse to communicate with warranty company. It’s been 3 months with no heat and they keep “ordering” the wrong parts. If you need something done timely don’t use this company and don’t let your home warranty use them either.

Nothing but amazing. I used American Home Shield, and Bonnie made sure we were scheduled on time, and helped with the approval process. Kept in communication throughout everything. The workers should up on time, professional, and did an outstanding job. This by far has been a terrific experience from start to finish.

Had Air-conditioning die, night before surgery, Tuesday, luckily had swamp for backup, Sawyer showed up Thursday morning and repaired right away. Remember, businesses are backed up, we, homeowners don't make appointments for check ups during the off/ cooler season. Myself included. Thanks for the service, appreciated the quick response.

I used them years ago, because they were so close. This past time, with my AC out, they came by and stated the Circuit Breaker keeps tripping. They don't do CBs, and left. I called an electrician out, who ran continuity of entire Main Box to the AC unit itself, "the problem is capacitor, or condenser. Have you AC guy check those, capacitor first."
Called Sawyer and Reliable on a Wednesday. Sawyer got a hold of me first, and couldn't fit me in until Monday. Reliable called on Thursday and said they were nearby en route to another job and can look really quick if I'm home. I was. I explained the previous issue, and Reliable checked the capacitor right off the bat. Lol and behold, that was the issue. He stated if the CB is popping, that is telltale of the capacitor, every HVAC should know that right from the get go. A negative against Sawyer. I will use Reliable from now on.

- Had pre-season heat check done. 1-month later unit stopped working.
- Called contractor back out got unit working and lasted for 1-week.
- Contacted again on Friday. Told they couldn't come until next week.
- Now going on two full days without heat.
Inspected the unit today myself and found the following,
1. Furnace area full of dust and debris.
2. Ignitor corroded and could have been replaced or cleaned 2 visits prior.
Overall not a good experience.

I have to admit I was hesitant to use this company. However it is the company my home warranty uses.

I am big on communication which I do have to say this company does not communicate well.

However the 2 techs who came to my home finally were professional and well spoken.

They determined my fuses blew out and I was low on coolant

They got me up and running.

I will use this company again and hopefully be able to communicate better with them

Be prepared to spend the day waiting for them unless you are their first appointment. When you ask what time they will be at your place you will be told "I don't know."

Our repair was not completed the day it wAs scheduled because they ordered the wrong part. We spent the weekend without AC in temperatures over 100 degrees. It is Monday and instead of making us a priority due to their mistake we are sitting here with no idea of when they will be here. My home insurance company has been informed of Sawyer's lack of customer service.

Our AC went out on Thursday and our home warranty assigned this company. They never reached out so we called. A rude lady responded that they will come Thursday (a week later). When we called to confirm, they said they weren't coming Thursday, but Friday instead. Friday came and we asked for a courtesy call when they are on their way since they gave us no time frame. The same rude lady responded, "No, I don't have a secretary." Friday came and went and they never showed. Called multiple times with no answer. I am guessing they can't keep enough customers of their own with service like that so they rely on providing horrible service as a low bidder to home warranty agencies. Abhorrent business.

Home insurance assigned them, a full day passed and I HAD to be the one to call them, they didn't give any notice of arrival so I scheduled the entire day off from work. I called multiple times no answer on day of. "Bonnie" said she tried to call me but it's literally impossible because I been home all day with my phone on me and no call log Indicates they tried calling me. The proceeds to say the technician already left the area and they can't get back to me til 4 more days!

PLEASE USE SOMEONE ELSE! Horrible company. Do not give them the chance that I did. If you love your family you will not use them. I'm on phone now getting someone else scheduled, if my home insurance doesn't assign someone new I will drop them as well.