Direct Electric Company

These guys are top notch! Reasonablely priced, on time and cleaned up afterward. I have them in my phone, you should too! But I have to admit I liked them a whole lot more when John gave estimates over the phone.

Invoicing procedure, not professional.

I am not the one to post reviews, but this one stung me a little bit. I went with DEC because of a few of my friends used them in the past. So I made the call. Amazing customer service in the office. I received a quote quickly.

I requested a quite cool fan, which could not be installed because the roof had no access point for air flow. I requested out door lights and a fan.

The three gentleman that showed up where awesome dudes! They had great personalities and amazing work ethic. The literally hit every obstacle known to man, and they overcame it with the exception of the bedroom fan. So I was going to let this go, and I still am not going to request them to fix it because their estimate is cut and dry "minimal drywall damage". In my eyes a contract is a contract.

Well here is where it gets rather upsetting, when they went to install the two switch cover. It broke. Which I was okay with. They said they were coming back out and they did the next day. Although they came back requesting additional funds. Now I was given an invoice prior to them leaving, I paid it. No questions asked. I was told I still owed $129.00. So naturally, I got a little upset, hence the reasoning behind this review. I abided by their black and white on their quote as far as the dry wall is concerned and I feel that they should own their mistake. An invoice is an invoice in my eyes, payment rendered after services performed. i don't believe its the customers responsibility to ensure they have everything on their invoice prior to requesting funds. Thats me.

In conclusion, I paid their request amount and I will not be utilizing their services when I have a roofer come out and create a vent to fit a quite cool. So, $129.00 just costed them a customer and a future quite cool sale, as well as costed an associate they use for roofing his deal.

Business is business. I respect, their decision to request additional money for their mistake. I will just choose to do the rest of business elsewhere.

Again! Quality of electrical work fantastic! The three gent's that came out, fantastic! Invoicing needs some work. Hopefully, this helps whom ever decides to use them in the future.

They did great work at a very reasonable price.