HVAC reviews in Napa, California

This company provided prompt, efficient, and reliable AC servicing. The pricing was transparent and competitive.

Good experience with Good Guy Services. Was able to detect issues with my compressor and coil evaporator. Anthony was easy to work with. Free recharge provided.

GGS came out to service our 18 year old furnace. After a thorough diagnosis, they educated me on what was wrong with the furnace and shared options for next steps before spending any time repairing. It was a no brainer at that point that it’s better to replace the furnace. They took care of the replacement on time and with excellent workmanship. I bought a home maintenance agreement with them after this experience.

Highly recommend Good Guy services, we were looking to get our HVAC system looked at before the springtime got going and GGS did an excellent job. They were able to schedule for the next day, showed up right on time and went through everything pretty thoroughly. We'd use them again for sure.

We had a “no heat” situation on one of the coldest nights in the Bay Area this winter. Terrible situation. We called Good Guy Services, and they were out here in 20 minutes on an emergency call. Anthony quickly diagnosed the issue and fully educated us on what was going on. Like we assumed, our heater had crapped out and needed to be replaced. But he gave us a temporary solution within an hour so we don’t have to suffer the cold. Came back the following day and changed out our furnace for a new one. All done thoroughly, professionally, and with expertise. We of course also signed up for their maintenance plan. Don’t want to run into this situation again in the future.

I recently had Good Guy Services replace my old HVAC system, and I am very happy I chose them. They arrived on time, explained everything clearly, and wrapped up the installation neatly. My new system runs smoothly and I’m already noticing the difference in comfort and efficiency. I highly recommend Good Guy Services.

I really appreciate they scheduled the service for the very next day. I love the text notification of when the service technician will arrive along with a picture of the technician. Great safety feature! Our issue was quickly resolved in one visit. The technician, Jason, was polite and competent. Thanks again. This is the second time we have used Fuse and we will use them in the future.

Couldn't be easier to call and get a technician here for an urgent gas leak in a dryer within hours. It was clear the technician knew his field very well (small language barrier to overcome but that was minor). The efficiency, reasonable pricing, and the use of technology to update us on the technician's location, and use of technology to accept credit cards and send an invoice immediately over text was impressive. I will be using them again for whatever comes up next.

My central heating unit went out thought I would have to wait a week or two to get it all ordered and scheduled I called fuse they said it might be a week but hold on let me call you back they did with in a half hour and said they could install Saturday witch was too days after I called! Thought it was a mistake at first couldn’t believe it would be that quick the guys were clean quick and on point I would highly recommend this company you just don’t see service like that anymore

DO NOT CALL FOR FURNACE PROBLEMS. I was out of the country when our furnace went out and googled for repair. FUSE was the quickest available so I hired them. They completely misdiagnosed the problem and said it was a propane connection issue. I had to hire a plumber who said "nope, propane is fine". $100 down the toilet and another week gone by with no heat in November cold. I called FUSE several times to come to fix the furnace. They never called back. Finally a person answering the phone said that they needed to order the part, "it must be the connector". Another week, nothing. I gave up and called Cal-Bay Service who came in a few days and diagnosed it in minutes. Came back with the part they ordered in a few days. NOTHING to do with propane or connector. One month without heat, thanks to FUSE.

We ordered a part for a refrigerator but were never offered to have it expedited! We were given the impression the part might come the same day if not the next day. It was 4 days total to get it fixed. We would’ve been happy to pay the extra fee to get it next day

Once it’s fixed, you have to wait eight hours to put the food back in the fridge.

The technician was very nice, the price was reasonable but having it take 4 days was uncalled for and very unfortunate!
In hindsight, I should’ve called around to see if anybody had the part in stock.

Michael, the technician arrived an hour early and completed the repair of my fridge in a timely and efficient manner. I was very pleased with his work and professionalism. I will definitely use Fuse again for any future repair work!

Fuse employees and customer service was amazing. We were in 100 degree weather and they gave us an appointment and installed our air conditioner within 3 days. Bob & Michael the technicians were very knowledgeable and friendly. Thank you so much for your service!!!!

Kevin asked to come earlier than our scheduled time, which worked great for us. He took the time to understand what we needed him to consider and was thorough in his review and analysis. Looking forward to receiving the quotes.

I woke up to a leak under my refrigerator and called FUSE. Everyone was friendly and professional, from the phone call to the service. I really appreciated their prompt response and honesty about replacing my ice maker vs replacing the whole refrigerator. I will definitely keep their card and use their services again.

So pleased with Fuse HVAC! Our heater died and we received an appointment right away. Our technician, Dan, was very polite and professional. He diagnosed the problem immediately and replaced the part for a very reasonable price. Will definitely use Fuse again!

Tina was a pleasure to work with, very detailed and professional. Dennis was courteous, informative and communicative, a great experience…and now we A/C again! Thank you!

All of my engagements with the Fuse team have been outstanding. They have worked on a repair of a wine cellar refrigerator to replacing faulty fireplace starter gear. Easy to schedule, always on time and very fair pricing for the quality of their techs. Highly recommend.

I needed to have a smart-thermostat installed which required some additional wiring completed. The Fuse team and their technician Dan were very responsive with flexible scheduling and clear pricing. Dan was very professional and was able to complete the work quickly with no surprises or up-charges. I plan to utilize them again in the future and highly recommend Fuse for others to consider.

Wonderful experience, I highly recommend. Very convenient online service booking tool with a 24 hour turnaround. I booked my appointment and they ended up calling me an hour later and offering to come same day. My technician Michael was prompt & courteous and offered to repair my dryer at the same time of diagnosing. From the time I booked my appointment to the time my dryer was fixed was a total of 3 hours. Thank you!

We recently used Fuse to replace our 20 year old air conditioning unit. We are so happy that we chose them! They were professional—timely, responsive to questions, and very clean! During the weeks between the diagnosis and the installation we had a lot of questions. During this time, they patiently provided complete and timely responses to every question. And, what truly impressed me is that they had great internal communication too—so the office person was able to accurately respond to many questions because she was up to date on what we had discussed with the technician! This type of customer service is pretty rare these days! I also believe their pricing was fair. I recommend them without hesitation.