Appliance Repair reviews in North Hollywood, California

Juan was a true professional and very good communicator regarding our dish washer concerns. He`s a listener and his work ethic says a lot about your company.

Fixed my dryer. Professional and friendly. Would definitely recommend.

Great experience with this repair service. The technician was extremely professional and he was an expert. My time was not wasted and I was made aware of all the issues going on with my repairs.

Ryan was an amazing technician. Called me when he arrived at the location. Called back when he had difficulty reaching my tenant at the location. Called back to say how the service call went. Gave me info on how to order a part that was not covered under my warranty. He was so thorough, personable and professional. Amazing service compared to what I have been dealing with, for the last 2months, under my Sear Master Protection plan.
Great Employee!

Francisco let me know early in the day what time he would be here, and called 5 minutes before arrival. He was on time as he predicted in his text. Before he began, we went over the order and costs. Once approved he said the service would be about 45 minutes and it was. He then represented the bill, and had me check for accuracy. At the end my receipt was sent to email. He also left the space spotless. He represented everything I expect from Sears, top quality at a reasonable price. He us a credit to your company.

Ovik is very knowledgeable & is personable.
This is the second appliance he has repaired for us. We are pleased with his work.

Ovik was on time and did a great job. I highly recommend him and the Sears Service team.

Francisco is by far the BEST technician I’ve ever had in my home to repair appliances. He is extremely knowledgeable of all types of appliances and can immediately diagnosis the issue and get it repaired. He is very friendly, professional & courteous!

Bernardo was very helpful and figured out the problem was with the vent hose and he cleaned out lint he found in my dryer

Great technician, horrible parts area. It took six weeks to get backordered parts, we were without a washer for 6-7 weeks/

Francisco was very thorough. He found the root of the problem quickly. He is very professional and pleasant. He presented the potential repair, parts, timetable and estimate to me in a clear and easy way. I would highly recommend him.

Your AI is not good.

I wanted someone to stop by for my dishwasher and ice maker. I could get it do both and you have no human available to trouble shoot.

I won’t use this again if AI is the only option.

UPDATE: I've called the number listed below AND IT CONNECTED ME BACK TO THE AI!

Additionally, I went to the website below and can only chat with another (even worse) AI that only has pre-populated questions. There is now user chat.

I want my service fee back since the problems weren't fix and I can't get anyone out here to help without paying an additional fee.

I have had the Sears Warrenty and now protection plan for years and have fair to good service. I currently have a service order active to fix my washing machine that has not been resolved in 12 days so far. The service people that answer the phone try their best but they honestly can not help when there is a real problem. I do not like that I am talking to a service person that has a thick accent and when they are talking to me there is a lot of noise in the background.
My washer was originally serviced in 6/25/25 and the technicion ordered the part and scheduled himself to come back on Monday 6/28/25. Richard AI cancelled the appoinment and has me rescheduled at least 3-5 or maybe even more times due to the part not being delivered to my house. I have called the service number several times and I guess now, they say my issue will be brought to the management team and I should get a response on Monday 7/14/25. I have been to the laundramat 3 times over the past 2 weeks and spent approximately $160. I have also taken off work to be home when my appoinment is made to fix my washer and the part never gets delivered and the appt gets cancelled by Richard AI the same day the service technician is scheduled to come. So no I have lost thousands of dollars missing work. When I track the part with Fed Ex. It is still in Fresno, CA. since 6/25/2025. Hopefully this problem gets resolved soon. This has been very frustrating and I am planning on cancelling my protection plan once my washer gets fixed or replaced. The service has really declined. I like how you can take my monthly service fee from my account and there is no sense of urgency, no customer service number with someone who can really help!

Chris, the tech was at my house working on my air conditioning unit. He was able to get the air to come out cool on my unit. He explained what he was doing to correct the problem of the pipes freezing. He would not leave until he could correct the problem. He was at my house three times in five days. He went above and beyond what most tech would do. I highly recommend them.

We needed our refrigerator serviced. Tech was friendly and experienced. He removed the freezer floor and steam-cleaned the defrost drain. Work was satisfactory, but I feel the $410 charge for one hour of labor (& no parts) was extremely high.

[Regarding the "Response from the owner" below: I did try contacting Sears Home Services to assist me further. I tried both the website (chat function) and the phone number that was provided...and be warned, it's 100% AI...there are no live operators. When I finally found a "back door" online, it was an overseas representative who could barely speak English. But I did understand it clearly when he said the charge was correct and there would be no adjustment. This last bit of nonsense reaffirms my low rating. NOT RECOMMENDED.

Poor technician couldn’t do a thing. Showed up no parts despite assurances they were delivered. Can’t talk to anyone at his company because they are all bots. This is probably the worse company that I have ever worked with. Poor service. No communication and completely unreliable. Stay far away from Sears Home Services and AEFactory Services. Unbelievably bad.

Francisco was terrific. My dryer actually dries now and he even cleaned up the dust behind the dryer.

I have no problem with the service from your technicians, but I do
have complaints about what a customer has to do to schedule a service call. You end up waiting on line for 15-20 minutes, sometimes referred to another office, and then once an appointment is made, you receive half a dozen emails telling you when to expect the technician. Service was scheduled today from 8 am to noon. The tech shows up at 1:20 pm with no call. He indicated his time was 1 PM to 5 PM. Don't you communicate with the techs? Previous to today, I was scheduled for Monday, received the requisite six emails about the appt., and then on the morning of the appointment, was told, no tech would be
coming due to some problem, and I had to reschedule. Your service is too compartmentalized and inefficient.

The technician who came out was prompt, courteous and professional and would get five stars himself. The problem was with the outrageous repair estimate. The repair amount was very close to (and in some cases more than) the price of a new machine. This prompted me to visit You Tube where I was able to see how to repair it myself. Bought the part the next day, installed it with basic tools and saved myself hundreds of dollars. Whoever Sears uses as contractors for their repair service better realize that the internet has demystified many of these types of repairs.

Juan is an outstanding service man. He diagnosed the problem and repaired it. He is professional and a pleasure to work with.

The service that we received today from our technician, Hovick, from Sears was the best we ever had from Sears. He was courteous and very knowledgeable with all the appliances. Also, he wanted to be sure that all the appliances worked correctly and that we were completely satisfied with all the work. Thank you for sending us the best!!!