All reviews for Sears Heating and Air Conditioning

Convenient spot for quick fixes or essentials.

We were extremely dissatisfied with our experience. The company only has a limited number of technicians available, which means you're unlikely to get a service call within just a few days like other local repair services. For example, my 6-month-old washing machine broke down, and it took over a week for the technician to arrive. After diagnosing the issue, they needed to order a replacement part, adding another 3 days to the wait. To make matters worse, the customer service initially scheduled an appointment 10 days later - only after we had to complain did they agree to reschedule for 5 days later. The entire process took nearly two and a half weeks, leaving us very frustrated. We will not be using Sears again.

This company is a disaster, but at least one guy, presumably Gabriel Grimm, seems decent. It's been three weeks and I'm still waiting for the AC installation.