Appliance Repair reviews in Northridge, California

Alex was very professional and repaired our Refrigerator. Price was very reasonable too

Arno came out right away. He was professional and courteous. He determined what the problem was and fixed it right away. He made sure our system was working well before he left. This was a very positive experience considering our AC went out when it was 100+ degrees outside. I would definitely recommend ASNT Services and technician to others.

Alex replaced my 30 year old Wolf oven ignitors, burner and gasket. He did a great job. Very efficient, worked around my schedule and reasonably priced for the expensive nature of this product.

Been using ASNT Services for a while now, and they never disappoint. Always on time, fair prices, and solid work. Hard to find a company this reliable these days. Thanks, guys!

ASNT services technician arrived on time and completed a thorough inspection during the diagnostic check. He gave us multiple options and recommendations based on the unit's remaining lifespan estimate and was honest about the chances of a repair fixing our issue. Would 100% trust this company again for future services. Thank you!

In the course of a kitchen remodel, we bought a new Wolf double oven. It quit working after the second time we used it. We were referred to Wilshire Refrigeration and Appliance, Inc. It took over two weeks for them to come look at the oven. The technician was nice and was able to read the codes to determine what was needed. Another two weeks from appointment request after parts came in. We were told that the guy would be out between 2:00PM and 6:00PM. At about 5:00PM we received a call saying sorry but something came up and the next time they would be in our area was two more weeks. We have been without a very expensive oven for over a month. Our Thanksgiving plans were ruined because of the feet dragging and delays by Wilshire. And frankly, they clearly made it clear that they didn't care and made no effort whatsoever to expedite our needs. I would avoid Wilshire. They either do not have enough staff to provide service or they just do not know what quality customer service is. They fail.

If my subzero wasn't under warranty, I would not use Wilshire Appliance. I had an appointment today and called to confirm that someone was going to show up. Answer: NO! Person is sick. I asked why no one called me and she said I was on their call list. Unfortunately, my appointment time was when I made the call to them to ensure they were coming. The job is a big job (sealed system malfunction) and noisy. I made arrangements for my husband to work somewhere else and our dogs not be in our house. Spoke with Valerie, Customer Service Manager who was unapologetic and belligerent. I asked for their first available appointment and she was quarrelsome by stating they do not have first available appointments. After sometime, she finally conceded that they do have first available windows. Okay Valerie, be argumentative. Let's call them "first available windows" so you can feel better. I did ask if I could be their technician's first appointment and she said no. (For today's appointment, I was previously told that the technician had me as their first client in the window I was given.) Then I asked to speak to her manager. She replied she did not have a manager, that she was the most senior person I could speak to. Once I found out that Erica Mello owns the company, I called back to speak to her. I was told Erica is out of the office, travels a lot, and is not available. They said they could not get a hold of her. Worst customer service ever!

While they state they are an authorized Sub Zero service company, Sub Zero told me that they’re no longer using Wilshire. I originally had them come to my house to analyze a problem with my subzero refrigerator. It needed a new part and they said they would call me back when they had the part to schedule a time to install it. However, they never called me back. Two weeks later I called them and they still hadn’t ordered the part. I went with the Sub Zero recommended service company called Box Appliance. It was also very difficult to work with them on the phone to pull up my records. Try to figure out what’s happening. It was a bad experience.

Flat out rip off. Came to diagnose and charges 145 for that. Then sent a bid close to 3k to repair. 1300 in labor plus miscellaneous 300 charge. Almost 900 for parts. Called subzero myself only to find out parts are covered under warranty and they were charging me 3 times the amount of the parts that were free. Called another company who came out pulled off the bottom of fridge and simply cleaned out all the dust and dirt changed filter and fixed. Easy fix. What a scam this company is. Sub zero will no longer recommend them. I want my 145 dollar service charge refunded. If I had just trusted them I would have spent so much money. It’s a flat out rip off. Dishonest, don’t trust them. Would never recommend. Never do business with a dishonest company. It was BOX appliance who came and did the repair. Highly recommend them.

If I could give them negative stars I would. Avoid this company at all costs. I’ve spent thousands of dollars trying to get them to repair my refrigerator and it’s yet to be fixed. They no show appoints. Their technicians say they‘ll do it for half price if you Venmo them on the side. They’re absolute crooks and this company is a joke. They have no clue what they’re doing and are so unprofessional.

What a rip off scam company. I have a Bertazzoni fridge that was having issues. I took it apart and found that all it needed was a new sensor on the defroster, however I couldn't find the sensor. I called Bertazzoni and they recommended this company. They called me and made a $129 service call with me representing themselves as Bertazzoni themselves. I even asked (since they called me) what company they were with and they said Bertazzoni and i said, are you sure, and they said yes we are Bertazzoni.

The guy comes to my house, spends 4 mins looking at what I told him was already the issue. And then spends 30 mins on the phone looking up the issues. He then has the audacity to tell me it's going to be a $2200 repair to rebuild the entire system. I told him that was unacceptable, he tried to give me a discount, and I said no...the part is $30...just find me the part and I'll install it. He insisted it was a $40 part, which is still insane to quote me $2200 for, and then I made him leave my house.

I called Bertazzoni headquarters, they helped me get the part for $30, I installed it myself and the fridge is working perfectly now.

Never use this company...they are cheats and scam artists. $129 for a visit where he told me NOTHING new and tried to extort me. Disgusting really.

Dave M. was great. He's been to my home before. This time on the first visit to check my wine cooler he determined what was needed. When he returned with the part he worked quietly and neatly. He's polite and I feel very comfortable thaving him in my home. Previously I had another authorized SubZero service company come out at the recommendation of a local retailer and that service company said that I should replace the cooler altogether!

Thank you for the easy and painless repair of my Wolfe stove. Jerry came out and fixed everything on the spot, he was smart, professional and very knowledgeable. He had the parts on hand and repaired everything in one day. I could not be more pleased. Thank you!

Had an appt. to have a 5 year old Subzero ice machine receive a service and cleaning done. I have had this done every 6 months since I purchased the appliance new. I prefer to spend the $ to have it serviced and cleaned every 6 months than to have something go wrong or to stop functioning. Over time this can be expensive, but this ice machine is very much a luxury that our family enjoys and depends on, so ultimately the $ is worth it. Think of it as religiously changing the oil in the car every 3000 miles.

I requested BRAD specifically. Although other techicians over the years have proven to be competent, I have found Brad to be extremely knowledgeable, professional and friendly. I especially appreciate his enthusiasm for not just doing the minimal job required, but doing a complete, meticulous, and thorough job. I am a professional in my area of employment and I very much appreciate an employee who demonstrates these above qualities. Brad was even able to decipher the cause of an ongoing problem that other technicians either A. did not wish to investigate after completion of the basic service, or B. did not have the knowledge to diagnose the problem accurately.

THIS is the kind of service for which I willingly pay!

Thank you, Brad, and
thank you Wilshire Refrigeration & Appliance!

And DON'T LET MY MAN BRAD GO!!

Couldn’t be happier with the way Wilshire handled our broken refrigerator. We are a family of 5 and other companies were quoting 6 weeks and twice the money. Wilshire had our refrigerator fixed in less than a week for half the price. They are a company who has integrity and respect for customer service.

Darius from Wilshire Refrigeration and Appliance came out a few weeks ago to provide regular maintenance on our Sub Zero refrigerator. During that visit, we discussed a recurring problem with water in the refrigerator section.

He ordered a kit to upgrade the defrost cycle on our unit. Today he came back and installed the necessary parts.

Both visits by Darius went smoothly he exhibited good work habits and knowledge. He was also very professional and respectful of our home.

Thank you Wilshire Refrigeration and Appliance. Our Sun Zero is operating properly again.

The worse! The technician was wearing an absurd amount of cologne, I had to open the windows while he was inspecting my stove. They charged me $150 for this visit. The technician said he would send a quote the next day which I never receive, I called a week later and customer service said they would send the quote which I never received. I called a week later and customer service said they called me but I did not receive a call and they said they didn't leave a message but they would send the quote. It's been over two weeks since the visit and no quote. So they charged me for absolutely nothing!

I have a Thermador’s range that needed service. I called the large local appliance store bought it at and they couldn’t come for over two weeks to service it. I called Thermador’s and scheduled service through them and Matt from Wiltshire showed up two days later and got it working in a short period of time. He was very professional and knowledgeable. I highly recommend Wiltshire for appliance services.

I highly recommend using Wilshire Refrigeration services. We had issues with our Cove dishwasher and our Blue Star oven/range. I was a little apprehensive, because very few companies even service Bluestar ranges. However, everything was great !!!
If possible, be sure to request Brad. He was excellent, very knowledgeable and very efficient and really took time to explain everything that he was doing. He is definitely one of the best appliance service technician that we’ve ever had.

James B. was our technician, and he truly is the reason why I give 5 stars!! I'm always hesitant about getting ripped off and overcharged for service work being done on my Subzero appliances, but James's wealth of knowledge, experience, and professionalism was above and beyond 5 stars!! I'm really happy with the service we received and would definitely contact Wilshire Refrigeration & Appliance again for any future needs.

Saul is the best! Truly, he has helped me w my Sub-Zero so many times…he even submitted a repair claim to Sub Zero after my frig was out of warranty. I’ve never had a bad experience w Saul or anyone from Wilshire Refrigeration. Would give 10 stars if I could :).