Home Services reviews in Northridge, California

Love there service- Iseral was great and profisional! Will definitely used them again!!

Sigi is the best. Her company will take care of any cleaning you need

A great job, cleaned two bedrooms, wall to wall carpeting. All stains gone, carpet is soft and beautiful. There was an area that had been bleached and damaged. This was removed and replaced perfectly! So pleased with Pacific Carpet Care!

Israel and Jaylin did great job with smoke and ash damage. Furniture, pillows and carpet smell fresh and clean. Great service!

Our experience with the technician was great. The problem was the price, it was one flight of stairs, 11 stairs and we were charged an arm and a leg. They were great with a prior rug I had so I used them again. I thought they were smart enough to know that when you are good with a customer they advertise for you by telling others, when you are not great with a customer, then there is a lot a lot you have make up for.

I scheduled a pick-up for my area rug which had seen better days. Had a great experience, the customer service and cleaning were both wonderful. Easy to schedule, including on the weekends around my work schedule. They checked in regularly about pick-ups, cleaning, and drop-off, and everyone was so friendly and helpful. The rug looks beautiful, nice to see it’s real color again. 😂 Thank you team!

I called pacific carpet care to clean my sofa, chair, and area rug. They were very helpful on the phone and helped give me an estimated quote to help me get an understanding of how much it would cost. They came on time and did great work and gave me a coupon for next time. The technicians we're very nice and professional and the lady on the phone was very nice as well.

Very professional, they arrived within the scheduled timeframe and conducted themselves professionally and were very nice and helpful with all my questions. They did a great job cleaning my wall to wall carpets as well as my Persian area rug. Overall I will be returning to Pacific Carpet Care for my future cleaning needs.

They did and astounding job getting our home carpets cleaned in an efficient time. They came in and took good care of our rug as well. If you need your rugs or carpets cleaned, Pacific Carpet Care does a great job. I highly recommend them one hundred percent!

Pacific Carpet Care repaired an inferior carpet installation from another company. The carpet had to be stretched across the rooms because it was coming up into small mountain shapes in the middle and bloated all around the edges. Yoram, the owner and 2 technicians came to work on it. They made it all look perfect. They were friendly, kind and efficient. I am very particular about our home and grateful for a job well done. I highly recommend this company for all your floor needs including grout cleaning of stone floors, carpet cleaning and repairs.

I had “pacific Carpet Care” cleaned my 2 very expensive are rugs.
I couldn’t believe the results.
The rugs looked like brand new.
I also had them clean my wall to wall carpet in my entire house and “Pacific“ caused a miracle!
The lady who answered the phone was very friendly , knowledgeable and very professional.
The technician who showed up were also very friendly, showed up on time and above all very professional.
.I highly recommend this company to anyone

My experience with the carpet technician was fantastic. The carpets looked great after he was done. But after everything dried I noticed many of the stains came back. But that wasn't the problem. It was how the woman whom I spoke to on the phone afterwards treated me. She was appallingly rude and literally hung up on me. I'm still in shock at how terrible her customer service (and listening) skills were. Full story below.

When stains come back after a cleaning it's called "wicking." I used to be a carpet cleaning tech myself years ago. And when stains would come back we would head back out and just do a simple, quick spot treatment of the stains. It's called good customer service.

The cleaning was done on a vacant guest house (converted garage) my wife and I bought and were not living in yet. Since the purchase, we were dealing with other home emergencies like the master shower (in the main house) not draining, or the toilet that was leaking everywhere, or the cracked foundation, replacing the clogged septic tank, etc etc. There was sooo much to take care of during the first 2 months after moving in.

So amidst dealing with the home-repair-chaos mentioned above - I did notice many stains come back just days after the cleaning -- but due to the higher priority life items listed above, I wasn't able to call Pacific Carpet Care about the "wicking" stains until almost 2 months after service.

I call in and politely tell her the situation that a lot of stains re-appeared after drying. Well before I could even ASK what I was looking for (which was simply for someone to come to a quick spot treatment to remove the leftover stains. Not a refund. Not a full, new cleaning for free. Just spot treatment) She went into full blown attack mode - and flat out treated me like I was one of those nightmare-ish, unreasonable customers who demands refunds over the smallest of things. Ummm. I'm not that guy. Hell, I even tipped the tech when was done! Yet, I was treated like the slimiest, over-demanding customer she's ever talked to.

The moment she discovered it had been almost 2 months since the cleaning, she refused to listen to anything I had to say. Constantly interrupting me, painting me as a cheap customer, assuming SO much without even listening.

Now I'm not stupid. I fully realized that calling almost 2 months after service doesn't entirely work in my favor. But I know for a fact that these stains are the same stains from before the cleaning. So I called prepared and *tried* to explain my situation with constant interruptions and rude disbelief on her part.

I offered before and after photos with timestamps of the same stain patterns (which she refused to look at). I also told her that I used to work in the carpet cleaning business and that "wicking" isn't abnormal. It happens. Her response was something like "I've been doing this for X amount of years and stains just don't come back like that! They must be from the movers shoes, or yourself. It's been 2 months!!!"

No matter what reasonable/logical point I would make regarding the stains coming back (or why I wasn't able to call in until 2 months after service), she just wasn't going to have it and ***hung up on me.***

I've worked in service-based industries for most of my life and I can't even imagine treating an honest, well-meaning customer this way. I was really shook after this call as I rarely ever encounter drama or being treated so poorly.

Again, she never even asked what it was that I was looking for. She only argued, didn't listen, interrupted, and hung up on me.

They may do their best work when the come and do the job. But beware if you ever have to call back as you'll probably be treated like complete dirt.

I would never recommend this company based on how their main point of contact treated me. My real estate broker, who used to send business their way, said that based on how I was treated (which is the opposite of how he treats his customers) -- he's no longer going to send any clients to Pacific Carpet Care.

They did a wonderful job on my travertine floors! And I would recommend them. They cleaned and polished my 20 year old floors.so they look better than new!

Evricio and Kevin were very professional and did an excellent job!!

Great service

Thank you for great service!

Always great!

Great place... I really Love this company!

Great service and price

American Carpet Cleaners are the best.

Prompt and effective! We will use them again.