Jones Heat & Air

My husband called Jones Heat & Air, and they scheduled a time to come take a look at our broken AC. They said they would be there between 1-3 pm, but they never showed up. We waited around for an extra hour before we called. When we called, no one answered so we left a voicemail and they have still not had enough decency to return our call. We are very understanding, but the fact that they did not even call or return our call is ridiculous. Although they want to claim they had technicians at our home, my husband took the day off work to be there, and during those alloted hours, he was in our garage with the door wide open and doing yardwork in the front. He even went as far as to move both of our cars so the tech would have easy parking. I was in my living room the entire time, and no one ever came to the door or rang the doorbell. Also, no one ever texted, called, or emailed as they are claiming. If anything, they could still have reached out, but they have yet to even return a call. Not to mention, I never said my husbands name was Andre, but somehow they knew in their response?

My heater was not working very good. I called Jones Heat and Air and they sent a repair man out within the hour. I was afraid they would have to replace the whole unit but the service tech said it was the evaporator coil. He was very courteous and very knowageable! He cleaned up before he left and the price was very reasonable! Jones Heat and Air will be my heat and AC repair place from now on!

Steve is awesome on time good communication and fixed our problem asap.I was there the next day.