A Plus Appliance

I had an issue with my dishwasher. We went through American Home Shield. The first two technicians couldn’t fix the problem and then they sent A plus appliance to fix it. Initially the owner was very nice on the phone and mentioned they were experts for the brand I had which was Bosch. They sent out the repair man who diagnosed the problem and said he’d need to order the part. Up until this point we had full confidence, but then things turned quickly. There was a snowstorm on the east coast so they told us that the part was delayed due to shipping issues. We understood. But then months went by and nothing. I called both them and American home shield. The owner kept saying that they would call us the next day or soon because they were expecting the part but refused to give us a timeline. Each time American Home shield would call them on my behalf the owner would be very rude and this was documented in their files. I experienced the same thing when I voiced my displeasure but she didn’t seem to care. In the end we never got the part or the dishwasher fixed. I ended up canceling American home shield due to this experience. After reviewing some of the previous comments it all makes more sense what we went through. I would highly recommend avoiding this company

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Had a great experience with A Plus Appliance Repair! Tom showed up wearing his Defective hat and went straight to work — he will definitely case down the problem and figure it out fast. You can tell he really knows what he’s doing.

Service was prompt, professional, and the communication from the office was excellent from start to finish. They kept me updated, scheduled quickly, and made the whole process easy.

Highly recommend A Plus Appliance Repair if you want fast service, great communication, and someone who actually fixes the issue the first time!

This company has been by far the worst appliance repair experience I have ever had. Their 1.7 rating on Google already says a lot about their reputation.

My warranty company assigned my work order to them, and they have left me waiting for over a month. During that time, I received one excuse after another about parts arriving and appointment scheduling.

According to one representative I spoke with, the parts arrived over a week ago, yet they still have not been able to schedule the repair. After reading older reviews, I noticed many customers describe the same pattern: delays, misleading information, and no follow-through.

It feels like they only want to come out, spend two minutes inspecting the appliance, collect the service fee, and then disappear without resolving the issue.

Overall, this has been a very frustrating and disappointing experience. I would not recommend this company based on my experience.