Extreme Green Cleaning

Over the phone I was quoted $125 for them to clean the downstairs of my home.
They were supposed to come at 9:15am
At 9:50am I called the office to check if anyone was still coming, but no one answered. A team of 2 came to clean at 10:20am, and while they were here they accidentally broke a knob on the stove. I don't think they realized this, but when I reported it to the office, the office replaced it for me.
They're supposed to call and check in how things went, but no one ever did, even though I had left a message about the tardiness. I was later sent the invoice for cleaning which was more than twice what I was quoted for the downstairs, which is more than I was quoted for even the entire house! When I asked, they told me it's because there was a misunderstanding within their team and they ended up doing a deep cleaning instead of a regular cleaning and they would discount it by $50. It sure seemed like a regular cleaning to me, but either way I let them know I wouldn't be financially responsible for their miscommunication. The did finally send me the invoice for the initially quoted price of $125.
Needless to say, it wasn't a great first impression.

We got a deep clean ahead of having out-of-town visitors. The cleaning team took 5 hours and did an excellent, thorough job. Even my husband was impressed, and it takes a lot to impress him with this kind of thing.

Highly recommend Extreme Green Cleaning. They clean a short term vacation rental we have and they always do an excellent very professional cleaning job.
I especially am grateful for Vanessa who works there! She is incredibly knowledgeable, professional, easily reachable, and always finds a way to get things done. She works hard and helps take care of crazy things that come up even when it’s late. When I had guests damage all our linens, towels, and leave a big mess, she was always calm, positive, and competent on the phone which helped me not stress.