All reviews for Republic Services Pacheco

The absolute WORST CUSTOMER SERVICE EVER! They have hung up on me over 5 times.. transferred me to numerous departments with NO TYPE OF HELP WHATSOEVER. If I could give them a zero I would.... The absolute WORST

08.19.22
After physically visiting the office... I had my issues resolved and more! Thank you to Jane for the time and patience she invested in getting this matter resolved. I appreciate you!

Successful. Promp and nice Guys
I had large chairs x2 pick up from republic today, thanks to an assist from a supervisor, Lea in Pacheco.
I had horrible experience with on line out of state telecall request with a person (Nevada?) 1 week ago for pick up in Benicia, Ca, ....and he failed to actually book the pick up.
I called yesterday asked for supervisor assit in CA, Pacheco our area, and she made it happen.

Thank you from Benicia

Had a rough patch when I initially requested services; however, I am giving them a five star rating due to the amazing customer service I received from Walter Fernandez. After calling for three weeks straight and working with different customer service reps, he was able to fix my issue without a few hours and even called me back to give me the amazing news. If I could nominate him within the company for a customer service award I will. This goes to show that there are still people in this world who don’t just collect a pay check but really enjoy working in the customer service realm. Thank you so much Walter!!!!

Republic services have helped us for many years. Every person we’ve spoken to on the phone has been super helpful and friendly. Garbage pickups are consistent. We appreciate you. Thanks Republic services!

Seems like people only review them about bad things, so I thought I'd share a good! I called the office to schedule an additional pick up. The first time I called I wasn't prepared, but the person I spoke with was so kind and helpful. I just called back again and there was a different woman on the line. She helped me figure out exactly what I needed (which was different than I thought), and gave me the information for tree pickup. Both experiences with the office was really helpful and kind, and the guys who come pick up on our street are also always really nice.

I
I’ve never had an issue in all the years of service……Walnut Creek. . The office staff is always very nice , accommodating and informative. They do a great job!

UPDATE: following the response to this review by Republic, I emailed them with a screenshot of the review. With 90 minutes I received an email saying they were sending out a replacement bin the next day. Sure enough, at about 8:40 this morning a rental truck took away the broken bin and replaced it with a brand new bin! So a big shoutout and hooray to the Republic Services social media team and customer service for monitoring these reviews and responding promptly! I shall amend my one-star review to four!

ORIGINAL REVIEW:

My garbage bin is broken, so I reported it ten days ago. I was told to put out the bin on our regular collection day, and to leave it out for a third-party vendor to take it and give us a new one. That hasn’t happened, and while I wait I still can’t use my garbage can. I know we are coming off a three-day weekend, but I really need this sorted out pronto!

Ive E-mailed three times now and no response. I had a broken Garbage can. The garbage turuck just took it away and said he would call it in to bring a new one. That was over aweek ago. Still no Can. I have Garbage piling up. Will call Health dept if nothing is done.

Decent day-to-day service with the occasional late day trash pick up. However, don't use any of their additional services. I've tried using their additional day trash pickups and additional yard removal pickups. The online scheduling system is opaque and it's hard to know whether it worked or not. Calling in isn't much better. I talked to a representative to confirm my online scheduling. They confirmed, however, I didn't receive the service. When I called in again, they admitted they messed up, but there was nothing they could do. Just don't rely on the additional services and everything should be fine.

Usual pick up is on Wednesday. The blue bin was not picked up. I called Wednesday evening and was told it would be picked up Thursday or Friday. I called Thursday evening and was told it was scheduled for pick up on Friday. I called at 5pm Friday and was told that it should be picked up by 6pm. It’s 6:15pm on Friday and the blue bin is still full! HELP!

This company is stuck in the past. No website, no one answers the phone, and as you can see with other reviews Walnut Creek needs a new company to handle trash pickup. Submitted complaint letters to BBB and the county, be sure to send more maybe we can get a new company that’s not so useless!

Still WAITING....terrible service. I called on 12/18/17 and made an appointment for a refrigerator pickup. My appt was set 10 days later for 12/28/17 a NO SHOW or a call. I call them they said due to holiday they pick up 12/29/17 again NO SHOW. I again call although they are polite on the phone there is no accountability for scheduled appts they said they should be there by 6 pm tonight ...still a NO SHOW . I am a older retired woman that had to roll down the refrigerator down to the sidewalk. I have no idea when they might arrive, I will have to leave it. Even though I duct tape it closed, I hope it won’t be a safety issue for kids and it looks ghetto sitting out front sidewalk here in Benicia.🙁

I would fire them if I could. They're my only option so I'm stuck with them. They often miss pickups. Zero communication of when Xmas tree pickup or bulk pickup days are. All cardboard has to be inside your blue bin unlike other services in the area who will take all collapsed boxes next to your blue bin.

Our compost hasn't been picked up for two weeks now. I called and hoping that this will be done ASAP because if not there's no point of even keeping the bin nor separating the compost. I'm pretty sure that's included in our bill too. We might as well get a discount for the inconvenience it's been causing us (which I'm pretty sure is not going to happen). But please just get this trash out of our house because ant and flies are populating already.

Absolutely horrible reliability (routinely missing bin pickups), poor field stewardship (trash, recycling, yard debris frequently spilled onto street due to poor operation of truck equipment) and “customer-service-in-name-only”. This past week I logged a missed, Monday trash pick-up using RS’s “preferred” online portal and followed up with three daily voice-to-voice conversations with customer service reps. It’s now Thursday evening and I’m still staring at a full cart on the street in front of my house. Honestly, folks, COVID considerations taken into account, this is just a shameful service model. The only reason I’m still “doing business” with you is because there is no other practical choice. When does your contract come up for renewal??

We scheduled a bulk pick up. And had to call twice daily- one in the early AM to confirm the pick up, another in the late afternoon asking if the pick up is really still happening that day- for the past 5 days. And still our bulk items are still not picked up. I can’t believe the level of incompetence w this company.

I’ll add to the long list of terrible reviews of this company, though I’m not sure why I’m wasting my time. They couldn’t care less. Continual missed pick-ups and atrocious customer service when you try to get it remedied. The epitome of a local monopoly gone bad. They seem to be working under the no-doubt correct assumption that they’re business position is protected and operating accordingly. I’d think they might at least have some “pride in a job well done” philosophy but that hasn’t been the case in any of my interactions. They ought to be ashamed of themselves.

The update to this post is that Joe, route manager for Rep Services, really redeemed his company. Saw the post and responded in a very proactive way. I can already tell it’s having an impact.

I've been a commercial customer for over 10 years. I lost count of how many times I've had to call in because they missed my pick up. Rarely do they even get it the following day. Driver just lies and says the can wasn't out. Sometimes they try to get me to pay a "return" fee of $10. I have never written a business a negative review before, but I've been on hold for over 10 minutes. Apparently, they are trying to force me to email them. What a joke of a company- they don't even make anything- all they have to do is show up anytime they feel like it and empty the damn can. I bet the corrupt politicians who continually approve their ridiculous rate increases (and accept Republic's campaign donations) get their garbage picked up on time. Republic Services is the poster child for what happens when companies have a monopoly.

This company has awful customer service. I’ve requested multiple times for our old couch to be picked up and hauled off. With each call, the representative “escalates” and states the item will be picked up by 6pm only for them to fail at doing so. I’ve called before 5:30pm and they state it’ll have to be tomorrow. One week later, it’s still sitting on the curb.

This is just another company in California ruining California for normal Americans. Scammers who will take your money when performing no service to you!

Many people move in/out at different times during a month, but if you move in the middle of a month they will charge you an entire month and not prorate as they SHOULD do for good customer service!! Highly dissatisfied and super happy I won’t have to continue using bad company’s!

So they will be paid for no service being used by the account holder.. and double paid by the new tenants that move in with their account!

Just another reason to ruin a beautiful state by the way company’s just take take from individuals and families! What a shame!

Would not recommend if you can avoid it!!!

Republic service is the only garbage company in Contra Costa county, , and they can not provide the services that all of contra costa residents are paying for them to do in a timely manner. It has been four weeks and every week i get a call from Republic service on a prerecorded line that one of my garbage cans will be picked up the following day by 6pm.
I am tired of hearing the apologies from Republic Service every week.I expect better customer service, and have all three cans picked up on time on my schedule trash day during the week.
Its not the customer fault for paying for a service that you are contracted out by the various cities in Contra Costa county to picked up our garbage once a week. Its not like the residents have a choice on what company we should have pick up our garbage cans once a week.
Customer do expect reliable service every week from your company.
Republic service needs to do there job