Wilson's Plumbing & Heating

Best pluming and heating team in the county. I have used several places and Chris’s team is the best. Clean, fast and competitive. Work is by far on top of the business. Love them!

Nine months, still broken, zero accountability

My family has used Wilson's Plumbing for decades. We chose them for a $27,000 Mitsubishi mini-split installation despite their bid being the highest because we trusted their reputation. That trust was misplaced.

One of the two units stopped cooling and started leaking water within weeks of installation. The bedroom unit works perfectly, so this isn't a design issue. It's a workmanship issue.

Over nine months and more than six service visits, their lead tech added refrigerant multiple times without ever using a scale (a basic industry requirement), repeatedly told the office the unit was "working properly" when it wasn't, and never followed through on a Mitsubishi warranty case. I called Mitsubishi myself and they confirmed they'd been waiting weeks for a callback that never came.

An independent contractor (Bellows Plumbing) confirmed what I'd been saying all along: the system wasn't functioning and appeared to have a refrigerant leak. Wilson's agreed to pay for that inspection. Their own technician later found the system critically low on refrigerant, yet somehow reported "no leak found."

Beyond the HVAC failure, the crew's conduct on-site was unprofessional. I asked them to move my glass-top printer cabinet before working near it. They refused, then dropped a screwdriver on it and shattered the glass. To their credit, they did replace the top at their expense. But they also tracked dog waste through my house and scratched my walls with their ladder. The carelessness was consistent from start to finish.

I've requested written documentation of service visits multiple times over three months. Never received it. Phone calls go unreturned. Heather is perpetually "unavailable."

I gave this company every opportunity to make it right privately. Extensions, patience, benefit of the doubt. After nine months of broken promises and a unit that still doesn't work, I've had to file a bond claim and formal complaints just to get a response.

If you're considering Wilson's for HVAC work, get everything in writing and document everything from day one. I wish I hadn't had to learn that lesson this way.

Manny did an excellent job taking care of his customer. Communication was on point the entire time. Working alongside him from the restoration side, it’s clear he really looks out for the people he’s helping. Highly recommend!