JNR Home Improvements

We hired JNR to complete a landscaping project within a certain timeframe. SCOTT WARE, our rep, promised the deadline could be fulfilled and it wasn’t. My husband had to figure it out and use cheap turf rugs to make the yard look decent for our daughter’s birthday. No problem.

We called the office to make sure we could complete the project anytime since we already paid the deposit.

The problem: the rep, SCOTT WARE, decided to come to my house, unannounced, and proceed to attempt to come into our yard. After he couldn’t get in, he then take out his phone and begins to take pictures of our yard as he peered over the gate.

When I came to confront him, he ran. When my husband called, he lied. Scott said he called us. He didn’t. He said he thought the backyard gate was our front door. Another lie.

The company has refused all accountability and has continued to ignore facts about our communication and ignored the fact that we called to confirm the contract details. Avoid at all costs.

I WON’T be intimidated by the owner. My thoughts and feelings are VALID.

JNR Home improvements just finished 2 aluminum patio covers at my house. I must say the product and professionalism of JNR was top notch. It’s hard to find a company from the office staff answering the phones, to the sales Person, to the installers and even the owner that is more polite and respectful than JNR. I would highly recommend them and would use them for any future projects.

The before and after difference is amazing. I love my new patio cover and the over all look of the back yard now that its complete. Even though it took forever to get things done and there was some "hiccups" along the way over all Paris's crew did amazing work and I love the way the patio cover and the garden gate turned out. Anytime there was an issue things got taken care of and everyone from the office manager, every crew person, and the owner was there to help and make sure that the end result was one I loved. Thank you guys!